Support Operations Intern (Winter/January 2027, 4+ Months)

Internship List; Oakville; On-site; CAD 16,000 - 22,000; Full time

Job summary

Geotab is seeking a Support Operations Intern for an 8-month work-term beginning January 2027. This paid internship runs Monday to Friday, 37.5 hours per week, offering hands-on experience in Change Management, data analysis, and AI-support tooling within a dynamic IoT and analytics environment.

The role involves Tier 2 troubleshooting, liaison work between the Orders and Tier 3 teams, KPI tracking, and knowledge-base migration to Google Docs, with opportunities to build dashboards and SOPs for

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field is pursued.
• Equivalent combination of education or work experience may be substituted.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Act as Tier 2 support for the Device Adder and troubleshoot issues before escalation.
• Coordinate between Orders team and Tier 3 development teams for issue resolution.
• Monitor for product changes, assess impact, and notify leadership as needed.
• Support KPI tracking and data analysis using SQL tools.
• Migrate and standardize knowledge base content for an AI-assisted support tool.
• Create and maintain transition docs for scalable intern training.

Skills

Analytical thinking

Problem solving

Communication

Detail-oriented

Collaboration

Education

Bachelor's degree in Engineering, CS, IT or related field

Equivalent combination of education/work experience

Tools

Google BigQuery

Superset

Google Docs

Job description

Who we are:

Geotab ® is a global leader in IoT and connected transportation and certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab's open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Our team is growing and we're looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it's like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram .

Who you are:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Operations Intern who is responsible for providing technical and operational support for key Change Management initiative. If you love technology and are keen to join an industry leader - we would love to hear from you!

What you'll do:

The Support Operations Intern is responsible for providing technical and operational support for key Change Management initiatives. The intern will act as the primary contact for initial troubleshooting of the internal Device Adder application, serving as a liaison between the Orders team and Tier 3 development teams. This role will also support data analysis and process improvement by assisting with KPI tracking and running database queries, while also taking ownership of a critical knowledge base migration project to prepare for next-generation AI support tools.

The opportunity:

8 month work-term beginning January 2027.

Full-time, paid internship: Monday - Friday, 37.5hrs/week.

Your first week at Geotab begins with 'GEO Launch' - a one-week Employee Orientation.

How you'll make an impact:

• Act as Tier 2 support for the Device Adder by validating and performing basic troubleshooting on reported issues before escalating to the Tier 3 development team.
• Function as a liaison between the Orders team and Tier 3 teams, ensuring clear communication and efficient resolution for issues related to the Device Adder.
• Proactively monitor for upcoming product or system changes that could impact the Device Adder application; analyze potential impacts, prepare necessary adjustments, and report critical issues to leadership to inform business decisions and minimize customer impact.
• Support the implementation and maintenance of KPI tracking systems (e.g., Superset).
• Assist in data analysis by running queries using tools like Google BigQuery (GBQ).
• Review, update, and migrate over 90 internal knowledge base articles to Google Docs to ensure content is accurate and standardized for integration with an AI-powered virtual support assistant.
• Create and maintain comprehensive transition documentation for the co-op role to ensure continuity and a scalable training process for future interns.
• Assist with creating and updating documentation, including Support Operating Procedures (SOPs), support flows, internal FAQs, and support guides.
• Conduct light research on best practices for support operations, partner training or integration change management.
• Build visuals, flowcharts, or simple dashboards to communicate workflows and dependencies clearly.
• Test new support workflows or triage decision trees and flag inconsistencies.
• Help draft internal comms, enablement resources, or support technical troubleshooting.

What you'll bring to the role:

• Pursuing a Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Equivalent combination of education and/or work experience in related field may be substituted
• Strong analytical and problem-solving skills with the ability to problem-solve to well-judged decisions.
• Strong communication and interpersonal skills to collaborate with cross-functional teams and effectively communicate technical concepts.
• High accuracy and meticulous attention to detail.
• Strong project managem