Support Clerk

Njoyn; City of Langley; On-site; CAD 40,000 - 54,000; Full time

Job summary

The Township of Langley is currently recruiting a temporary full-time Support Clerk (from approximately October 26, 2026 to October 29, 2027) to join our team in the Permits, Licences and Inspections Administration Department.

Reporting to the Senior Manager, Permits, Licences and Inspections Administration, this unionized role serves as the main contact for customer service, processes applications, and supports records management.

Qualifications

• Completion of Grade 12, with commercial/accounting courses and related municipal experience.
• Strong business English, spelling, arithmetic, and professional correspondence.
• Knowledge of department rules, regulations and procedures.
• Knowledge of records management, billing, indexing and related admin functions.
• Ability to communicate with the public and internal/external contacts on enquiries.

Responsibilities

• Receive, review and process permit applications (e.g., plumbing, gas, residential building).
• Respond to zoning and property development enquiries.
• Handle calls, emails and in-person queries and explain policies.
• Maintain and update records (electronic/manual).
• Perform related duties as required.

Skills

Customer service

Communication

Phone & Email support

Education

Grade 12 + accounting courses

Job description

Job Overview

The Township of Langley is currently recruiting for a temporary full-time Support Clerk (from approximately October 26, 2026 to October 29, 2027) to join our team of professionals in the Permits, Licences and Inspections Division, Permits, Licences and Inspections Administration Department. Reporting to the Senior Manager, Permits, Licences and Inspections Administration, in this unionized position you will represent the Division as the main point of contact for providing customer service, as well as prepare and process a variety of enquiries, requests and applications. This position will appeal to candidates who manage and prioritize tasks with speed and accuracy and are committed to excellence in customer service.

Responsibilities

• Receive, review and process applications for plumbing, gas, residential building and other permits
• Receive and respond to routine enquiries related to zoning and property development
• Respond to enquiries, requests and complaints by phone, email and in person, and assist by explaining and interpreting rules, regulations and general policies
• Maintain and update a variety of records including electronic and manual files, and retrieve information from files as required
• Perform related work as required

Qualifications

• Completion of Grade 12, supplemented by commercial and accounting courses plus considerable related experience, preferably in a municipal environment or an equivalent combination of training and experience
• Sound knowledge of business English, spelling, arithmetic, and proper vocabulary of correspondence
• Considerable knowledge of the applicable department rules, regulations and procedures.
• Knowledge of records management, billing, indexing and related business support functions
• Ability to communicate effectively with the public, internal and external contacts in processing a variety of enquiries, complaints and related matters

The Township of Langley is an equal opportunity employer.

We appreciate all applications; however, only short-listed candidates will be contacted for an interview.