Support Clerk

CivicInfo BC; City of Langley; On-site; CAD 57,000 - 68,000; Full time

Job summary

The Township of Langley is seeking a temporary full-time Support Clerk in the Permits, Licences and Inspections Administration Department. The role runs from approximately October 26, 2026 to October 29, 2027, with hours of 35 per week (Mon-Fri, 8:30am-4:30pm).

Pay rate is $31.58 - $37.09 per hour plus 14% in lieu of benefits. The main duties include handling customer inquiries and processing permit applications, while representing the Division as a customer service contact.

Qualifications

• Completion of Grade 12, supplemented by commercial and accounting courses plus considerable related experience
• Sound knowledge of business English, spelling, arithmetic, and proper vocabulary of correspondence
• Considerable knowledge of the applicable department rules, regulations and procedures.
• Knowledge of records management, billing, indexing and related business support functions
• Ability to communicate effectively with the public, internal and external contacts in processing a variety of enquiries, complaints and related matters

Responsibilities

• Receive, review and process applications for plumbing, gas, residential building and other permits
• Receive and respond to routine enquiries related to zoning and property development
• Respond to enquiries, requests and complaints by phone, email and in person, and assist by explaining and interpreting rules, regulations and general policies
• Maintain and update a variety of records including electronic and manual files, and retrieve information from files as required
• Perform related work as required

Skills

Customer service

Communication

Attention to detail

Education

Grade 12 + accounting courses

Job description

Competition Number: 26-U103

Employment Type: Temporary Full-Time (from approximately October 26, 2026 to October 29, 2027)

Pay Rate: $31.58 - $37.09 per hour (five steps, 2026 rates) plus 14% in lieu of benefits

Hours of Work: 35 hours per week; Monday to Friday, 8:30am - 4:30pm

Competition Opening Date: September 18, 2026

Competition Internal Closing Date: September 28, 2028

Competition External Closing Date: October 2, 2026

The Township of Langley is currently recruiting for a temporary full-time Support Clerk (from approximately October 26, 2026 to October 29, 2027) to join our team of professionals in the Permits, Licences and Inspections Division, Permits, Licences and Inspections Administration Department. Reporting to the Senior Manager, Permits, Licences and Inspections Administration, in this unionized position you will represent the Division as the main point of contact for providing customer service, as well as prepare and process a variety of enquiries, requests and applications. This position will appeal to candidates who manage and prioritize tasks with speed and accuracy and are committed to excellence in customer service.

Responsibilities

• Receive, review and process applications for plumbing, gas, residential building and other permits


• Receive and respond to routine enquiries related to zoning and property development


• Respond to enquiries, requests and complaints by phone, email and in person, and assist by explaining and interpreting rules, regulations and general policies


• Maintain and update a variety of records including electronic and manual files, and retrieve information from files as required


• Perform related work as required

Qualifications

• Completion of Grade 12, supplemented by commercial and accounting courses plus considerable related experience, preferably in a municipal environment or an equivalent combination of training and experience


• Sound knowledge of business English, spelling, arithmetic, and proper vocabulary of correspondence


• Considerable knowledge of the applicable department rules, regulations and procedures.


• Knowledge of records management, billing, indexing and related business support functions


• Ability to communicate effectively with the public, internal and external contacts in processing a variety of enquiries, complaints and related matters

The Township of Langley is an equal opportunity employer.

We appreciate all applications; however, only short-listed candidates will be contacted for an interview.