Support Analyst

Compunnel Inc.; Regina; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking an OpenText Developer and Support Analyst to provide break/fix support, administer applications, and enhance OpenText platforms. The role involves troubleshooting, application upgrades, and collaboration on solution design, ensuring optimal performance and user satisfaction.

Qualifications

• Experience with OpenText applications and system administration.
• Ability to troubleshoot and resolve technical errors.

Responsibilities

• Install and configure OpenText applications.
• Perform application upgrades and migrations.
• Collaborate on requirements and solution design.

Skills

System Administration

Troubleshooting

Quality Assurance

Technical Documentation

Tools

OpenText

Process Automation/AppWorks

Content Management

Job description

Project Descriptions:

• The OpenText Developer and Support Analyst is responsible for break/fix support for the OpenText Content Management/Content Server and Process Automation/AppWorks platforms, system administration for OpenText, development and enhancement work for OpenText, upgrading/patching for OpenText, quality assurance, and technical documentation.

Responsibilities (included but not limited to):

• Install and configure OpenText applications (Content Management/Content Server, Extended ECM, Records Management, Physical Objects, Process Automation/AppWorks, Email Management, OTDS, Archive Center, OpenText Intelligent Classification/Magellan Text Mining/Auto-Classification, OpenText Intelligence/Magellan BI & Reporting, etc.)
• Perform application upgrade, patching, and migration
• Administer applications
• Design, develop, and maintain new applications, forms, reports, templates, and workflows
• Troubleshoot and resolve system performance, failure, and technical errors; identify root causes and implement solutions
• Collaborate on requirements and solution design
• Modify, enhance, and create solutions to meet business requirements following design standards and documentation practices