Support Agent, Data Processing

Desjardins Group; Montreal (administrative region); On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus

4 weeks vacation

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness.

Job summary

Desjardins Group is seeking an Office Work and Operations Agent in Montreal to provide administrative and operational support across the organization. The role focuses on data handling, reporting, and ensuring processes run efficiently to meet objectives.

The position requires a trade school diploma, at least two years of relevant experience, and fluency in French with intermediate English due to interactions with partners and clients.

Qualifications

• Trade school diploma in a related field.
• A minimum of two years of relevant experience.
• French language required.
• Intermediate English due to duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients.

Responsibilities

• Help carry out the unit’s operational and administrative processes.
• Help analyze and produce reports and statistics.
• Carry out administrative tasks, including data collection, entry, modification, compilation and coding. Coordinate the unit’s activities.
• Provide information about your line of business’s processes and procedures.
• Help prepare presentations and related documents.
• Serve as resource person for administrative and operational matters.

Skills

French language

English (Intermediate)

Action oriented

Customer focus

Drive results

Nimble learning

Organizational savvy

Situational adaptability

Tech savvy

Education

Trade school diploma in a related field

Job description

As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing, and verification of database data integrity. You perform administrative and follow-up tasks to support your unit’s day-to-day operations and help it meet operational objectives and carry out initiatives in accordance with the detailed directives in place. The ability to drive results is therefore essential. You help process information and solve simple, everyday issues, tailoring your approach as needed. You respond to administrative and operational questions. More specifically you will be required to :

• Help carry out the unit’s operational and administrative processes
• Help analyze and produce reports and statistics
• Carry out administrative tasks, including data collection, entry, modification, compilation and coding. Coordinate the unit’s activities
• Provide information about your line of business’s processes and procedures
• Help prepare presentations and related documents
• Serve as resource person for administrative and operational matters.

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses

*Benefits apply based on eligibility criteria.

What you bring to the table

• Trade school diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Knowledge of French is required
• Intermediate knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• Action oriented
• Customer Focus
• Differences
• Drive results
• Nimble learning
• Organizational savvy
• Situational adaptability
• Tech savvy

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

FCDQ-MTL-TUAC SCD (00012) (2013-02-19 - )

Job Family

Administration (FG)

Unposting Date

2026-08-27