Operations Support Agent

Desjardins Group; Thetford Mines; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Annual bonus

4 weeks vacation

Defined benefit pension

Group insurance

Telemedicine

Wellness expense reimbursement

Telework equipment

Job summary

Desjardins Group is hiring for a full-time, on-site role focused on processing and reconciling caisse-related reports and performing data entry activities. The incumbent will interact with multiple Desjardins components and assist members with follow-up requests, ensuring consistency with established procedures and security standards.

Knowledge of Desjardins products and French language is required. We offer competitive compensation with an annual bonus, four weeks of flexible vacation, and a

Qualifications

• High school diploma required.
• Minimum two years of relevant experience.
• Knowledge of French required.
• Knowledge of Desjardins products and services is essential.

Responsibilities

• Process and reconcile reports for caisse sectors and related components.
• Follow up with members and customers as needed.
• Input, validate, and save data in the system.
• Coordinate with Desjardins components (Shared Services Centre, AccèsD, Business Centre).
• Process transaction notices and perform follow-up activities.

Skills

French fluency

Data integration

Security awareness

Customer service

Compliance knowledge

Financial services knowledge

Education

High school diploma

Job description

The work mode arrangement for the position is full-time on site.

Responsibilities

The incumbent carries out various operational activities related to processes associated with caisse products and services. He or she carries out supplemental transactions resulting from the transfer of activities to the various affected Desjardins components.

• Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges).
• As needed, perform required follow-up activities with members and customers.
• Input, validate, and save various data in the system.
• Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre).
• Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.
• Perform search requests; organize and produce requested information in accordance with established procedures.
• Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.
• As required, take transactional, convenience and informational calls from the AccèsD Contact Centre.
• Propose customized and sustainable solutions and ensure the satisfaction of members and customers.
• Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.
• Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

Benefits apply based on eligibility criteria.

What you bring to the table

• High school diplomas in a related field
• A minimum of two years of relevant experience
• Knowledge of French is required
• Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors
• Knowledge of integrating data into systems
• Knowledge of security measures, legal framework and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities
• Knowledge of service standards
• Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Please note that other combinations of qualifications and relevant experience may be considered.

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.

At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family Administration (FG)

Desjardins Group is the largest cooperative financial group in North America. We're the choice for over 52,000 employees and we're named one of Canada's top employers by Mediacorp and Forbes. We offer a full range of financial products and services and share our expertise in personal services, business services, wealth management, life and health insurance, and property and casualty insurance. Pursuing a career at Desjardins means being part of an organization that puts people first.