Operations Support Agent

Desjardins; Thetford Mines; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Annual bonus

Flexible vacation

Pension plan

Group insurance

Wellness reimbursement

Telework equipment

Job summary

Desjardins in Thetford Mines is seeking an Administration professional to process and reconcile reports, input data, and support members and customers with accurate information.

You will liaise with Shared Services Centre and other Desjardins teams, handle inquiries, file documents, and ensure transactions are secure and completed on time.

A high school diploma and at least two years of relevant experience, plus French language proficiency, are required.

Qualifications

• High school diploma or equivalent.
• Minimum of two years of relevant experience.
• French language required.
• Knowledge of Desjardins products and services is a plus.

Responsibilities

• Process and reconcile reports for caisse sectors and related accounts.
• Input, validate, and save data in the system.
• Coordinate with Desjardins components (Shared Services Centre, AccèsD Contact Centre, etc.).
• Perform search requests and prepare information as needed.
• File and manage documents in accordance with procedures.
• Handle calls from AccèsD Contact Centre and propose solutions.
• Ensure timely completion and adhere to quality standards.
• Maintain security of transactions and operations.

Skills

Data entry

Customer service

French language

Attention to detail

Education

High school diploma

Job description

The work mode arrangement for the position is full-time on site.

Required

• Process and reconcile various reports and requests for all caisse sectors (e.g. Shared Services Centre reports, clearing, direct deposits and withdrawals, adjustments and monitoring of authorized transits, overdrawn accounts, inactive accounts, dividends, out-of-balance Trust, guarantee agendas, transactions related to collection items and discharges). As needed, perform required follow-up activities with members and customers.


• Input, validate, and save various data in the system.


• Carry out liaison activities with relevant Desjardins components (e.g. Shared Services Centre, AccèsD Contact Centre, Business Centre, Student Service Centre). Process transaction notices and carry out ensuing activities and follow-up with members and customers, in accordance with established procedures.


• Perform search requests; organize and produce requested information in accordance with established procedures.


• Carry out filing and document management activities including purging and storage, in accordance with current practices and regulations.


• As required, take transactional, convenience and informational calls from the AccèsD Contact Centre. Propose customized and sustainable solutions and ensure the satisfaction of members and customers.


• Ensure that activities are completed in a timely fashion and in accordance with prescribed quality standards.


• Maintain the security of transactions and operations in accordance with current policies, practices and standards.

What we offer*

• Competitive salary and annual bonus


• 4 weeks of flexible vacation starting in the first year


• Defined benefit pension plan that provides predictable, stable income throughout retirement


• Group insurance including telemedicine


• Reimbursement of health and wellness expenses and telework equipment


• Benefits apply based on eligibility criteria.

What You Bring To The Table

• High school diplomas in a related field


• A minimum of two years of relevant experience


• Please note that other combinations of qualifications and relevant experience may be considered


• Knowledge of French is required


• Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors


• Knowledge of integrating data into systems


• Knowledge of security measures, legal framework and internal controls


• Understanding of the philosophy and fundamentals of financial services cooperatives


• Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities


• Knowledge of service standards

Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Administration (FG)

Unposting Date 2026-08-28