Customer Service Agent

Desjardins; Outaouais; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Vacation 4 weeks

Pension plan

Group insurance

Telework equipment reimbursement

Job summary

Desjardins is seeking a Customer Service Agent to join our on-site team in Quebec. You will handle reception duties and support administrative tasks to help meet operational objectives, delivering personalized solutions to members and clients.

The ideal candidate has a trade school diploma, at least two years of relevant experience, and strong French language skills with solid English proficiency. Office 365 experience is required, and the role emphasizes independence and proactive service.

Qualifications

• Trade school diploma in a related field.
• Minimum of two years of relevant experience.
• French language required.
• English proficiency at an intermediate-advanced level.
• Proficiency in Office 365 in a Windows environment.

Responsibilities

• Assist members and clients, be attentive to their needs and propose personalized solutions.
• Carry out administrative tasks, including data entry, extraction, processing, compilation and coding.
• Set up and clean up rooms.
• Submit requests and follow up on real estate and technology needs.
• Order supplies.
• Scan and distribute mail.

Skills

French language

English language

Customer service

Education

Trade school diploma in a related field

Tools

Office 365

Job description

The work mode arrangement for the position is full-time on site.

We’re looking for a Customer Service Agent to join our team! Do you stand out for your approach to customer service, your ability to use technology, your resourcefulness, your proactiveness and your independence? Then this opportunity might be right for you! Your role will be to handle everything related to reception, and well as to carry out administrative, office and other tasks and processes to help your site meet operational objectives and carry out initiatives, in accordance with detailed guidelines. More specifically, you will be required to:

• Assist members and clients, be attentive to their needs and propose personalized solutions
• Carry out administrative tasks, including data entry, extraction, processing, compilation and coding
• Set up and clean up rooms
• Submit requests and follow up on real estate and technology needs
• Order supplies
• Scan and distribute mail

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

*Benefits apply based on eligibility criteria.

#LI-Onsite

What you bring to the table

• Trade school diploma in a related field
• A minimum of two years of relevant experience
• Please note that other combinations of qualifications and relevant experience may be considered
• Customer service experience
• Knowledge of French is required
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with english-speaking partners, members and/or clients (level 4)
• Proficiency in Office 365 in a Windows environment
  Action oriented, Communicates effectively, Customer Focus, Differences, Interpersonal Savvy, Nimble learning, Situational adaptability

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We’re committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there’s something we can do to help make the recruitment process or the job you’re applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Trade Union (If applicable)

Job Family

Member/client sales and service (FG)

Unposting Date

2026-08-27