Supervisor, Training

City of Toronto; Toronto; Hybrid; CAD 104,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Hybrid work model

Pension plan

Professional development

Job summary

The Toronto Transit Commission (TTC) is seeking a Training professional to deliver and evaluate training programs across TTC groups including Transit Special Constables and Security Attendants.

You will coordinate new training standards, conduct classroom and practical instruction, and arrange materials, speakers, and prerequisites to meet program objectives. The role emphasizes inclusive service and safe practices in a large public agency.

Qualifications

• Must have a community college diploma or certification in Law Enforcement.
• Several years’ related experience in a law enforcement/security and training environment.
• Must have or be able to obtain an Ontario community college certificate in Adult Education or applicable training certifications.
• Comprehensive knowledge of law enforcement, policies and procedures; familiarity with related statutes.
• Strong instructional design and classroom delivery skills.

Responsibilities

• Deliver and evaluate training programs for Transit Special Constables and other TTC groups.
• Coordinate development of new training standards and departmental policies.
• Conduct classroom training, practical instruction and presentations.
• Arrange materials, venues, speakers and prerequisites for training sessions.

Skills

Train & instruct

Project management

MS Office

Analytical skills

Law/regulatory knowledge

Policy & procedures

Education

Law enforcement certificate

Adult Education cert

Tools

Microsoft Word

Outlook

PowerPoint

Excel

Job description

Requisition ID13578-Posted08/28/2026-Operations Training Centre (20000032)-Curriculum Development & Education (30000053)-Job Opportunity

Requisition ID: 13578
Number of Vacancies: 2
Department: Operations Training Centre (20000032) - Curriculum Development & Education (30000053)
Salary Information: $104,124.80 - $130,166.40
Pay Scale Group: 8SA
Employment Type: Regular Full-Time
New or Existing Vacancy : New

Weekly Hours: 40 Off Days: Saturday/Sunday Shift: Day
Posted On: August 28, 2026
Last Day to Apply: September 8, 2026
Reports to: Manager, Training and Logistical Support

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

A great opportunity to work in the Operations Training Centre!

What You Will Do

Reporting to the Manager, Training and Logistical Support, the incumbent is primarily responsible for the delivery and evaluation of training programs to train, educate and/or certify Transit Special Constables, Provincial Offence Officers, Protective Services Guards, Security Attendants, other TTC employee groups, Police and members of the Department of National Defence in accordance with Canadian law, the Commission’s Special Constable contract with the Toronto Police Service Board and the Department’s Code of Conduct to support all aspects of security operations. The incumbent will participate in the co-ordination and development of new training programs and departmental (Corporate) standards (e.g. policies, procedures, rules, routine orders, etc.) and/or review, update or revise existing training programs and standards.

You will participate in the co-ordination, and development of new training programs, activities and departmental (Corporate) standards (e.g. policies, procedures, rules, routine orders, etc.) and/or maintenance of existing training programs and standards to ensure program objectives are met and/or deficiencies are corrected. This involves: conducting research including needs analysis, data collection, external/internal surveys, reviewing policies, procedures, work methods, safe practices, technical/operation manuals, vendor information, legislation and regulatory requirements, and identifying constraints related to the work and facilitating workshops and focus groups, conducting interviews and reviewing group meetings

You will conduct classroom training, practical instruction and presentations to Transit Special Constables, Provincial Offence Officers, Protective Services Guards, Security Attendants, other TTC employee groups, Police and members of the Department of National Defence. This involves: ensuring all training materials, supplies, equipment and location are arranged and prepared in support of the training including procuring training materials, audio visual and instructor needs including key speakers, instructors and subject experts as required, co-ordinating attendance of target audience, assessing employee qualifications and checking to ensure that students have the necessary prerequisite documentation for the training, determining and using the most appropriate training techniques (e.g. lectures, demonstrations, simulations, use of mock-ups, etc.) to achieve goals and objectives of the lesson.

In addition to the above, you will be responsible for treating customers and/or employees with respect and dignity and ensuring the needs of customers or employees with disabilities are accommodated and/or addressed (within the area of responsibility) in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a service-provider and an employer and perform related duties as assigned.

What Skills You Bring?

• Train and instruct individuals and / or groups
• Manage projects
• Use office technology, software and applications
• Apply analytical skills
• Understand and apply relevant laws and regulations
• Understand and apply administrative policies, processes, and procedures

What Qualifications Do You Bring?

• Must have a community college diploma or certification in the field of Law Enforcement, or the equivalent, combined with several years’ of related experience in a law enforcement/security and training environment.
• Must have or be able to obtain a community college certificate in Adult Education or the applicable law enforcement training certifications.
• Comprehensive knowledge of law enforcement, law enforcement terminology, related processes and the application of policies and procedures;
• Strong working knowledge of the Trespass to Property Act, Liquor Licence Control Act, Mental Health Act, Criminal Code of Canada, Controlled Drugs and Substances Act and other municipal, provincial and federal statutes related to the work;
• Sound knowledge of, and the ability to apply, assess, adult education and instructional principles, program design, research methods, development methodologies, testing and evaluation techniques;
• Working knowledge of personal computers and demonstrated proficiency in using computerized applications (Microsoft Word, Outlook, PowerPoint, Excel, etc.) and information technology related to the work;
• Ability to effectively deliver a comprehensive range of training programs to diverse groups in classroom and at actual work situations, to large and small groups, and on a one-on-one basis;
• Ability to read, interpret, comprehend and explain complex concepts, technical information, operating procedures, etc.;
• Must possess excellent organizational, interpersonal, verbal and written, including technical writing, communication skills as well as sound judgement and good analytical, problem-solving and decision making skills;
• Possession of a valid non-probationary Province of Ontario class “G” driver’s licence or greater;
• Knowledge of project management concepts and practices and related skills to prioritize and complete duties related to planned and unplanned assignments;
• Former experience as a Peace Officer, Police Officer, or in a related law enforcement role is considered a strong asset;
• May be required to use a personal automobile to carry out work assignments and must possess personal automobile insurance coverage.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.