Investigator and Advisor

City of Toronto; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Benefits offered by this job

Defined pension plan

Health, dental, vision coverage

Professional development opportunities

Hybrid work arrangement

Job summary

The Toronto Transit Commission (TTC) is seeking two Investigator & Advisors to review, investigate and resolve complex complaints from employees and customers under TTC policies. Reporting to the Manager, Human Rights, you will conduct interviews, gather evidence, and draft findings of fact and reports.

You will deliver education on human rights policies, participate in the Customer Service Ambassador Program and provide guidance to management on accommodation, accessibility and workplace

Qualifications

• Knowledge of Ontario human rights law and related legislation such as the Ontario Human Rights Code, OHSA, AODA.
• Interviewing, investigative, research and analytical writing skills.
• Experience with alternative dispute resolution (conciliation/mediation/negotiation).
• Strong knowledge of equity and jurisprudence related to human rights, diversity and inclusion.
• Excellent listening, communication and interpersonal abilities.
• Ability to handle sensitive situations with empathy and confidentiality.

Responsibilities

• Review, assess, investigate and resolve complex complaints from employees and customers regarding alleged contraventions of TTC policies.
• Conduct interviews, gather evidence, research, make findings of fact, and draft reports.
• Ensure investigations are fair, thorough and timely; conduct mediations when appropriate.
• Provide guidance to TTC management and staff on human rights, accommodation, accessibility and workplace violence issues.
• Develop and deliver education on human rights policies and legislative requirements.
• Participate in TTC's Customer Service Ambassador Program.

Job description

Career Opportunities: Investigator and Advisor (13586)

Requisition ID13586-Posted08/26/2026-Human Rights & Investigations (20000019)-Human Rights (30000048)-Job Opportunity

Requisition ID: 13586
Number of Vacancies: 2
Department: Human Rights & Investigations (20000019) - Human Rights (30000048)
Salary Information: $100,318.40 - $125,434.40
Pay Scale Group: 9SA
Employment Type: Regular Full Time (Hybrid)
New or Existing Vacancy : Existing

Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day
Posted On: August 26, 2026
Last Day to Apply: September 4, 2026
Reports to: Manager, Human Rights

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Expansion within the Human Rights & Investigations Department has created new career opportunities! The Human Rights & Investigations Department is seeking 2 Investigator & Advisors to join their team!

What You Will Do

Reporting to the Manager, Human Rights, as an Investigator & Advisor you will review, assess, investigate and resolve complex complaints from employees and customers regarding alleged contraventions of TTC policies and procedures, including but not limited, to the Workplace Harassment and Discrimination Policy, Workplace Violence Policy, and Accommodation in the Workplace Policy. To this end, you will conduct interviews, gather evidence, research, make findings of fact, and draft reports. You will also ensure that investigations are completed in a fair, thorough and timely manner. Where appropriate, you will conduct mediations and facilitate other methods of conflict resolution.

You will provide guidance and assistance to all levels of TTC management, staff, and employees on a wide variety of human rights, accommodation, accessibility, and workplace violence related issues. As Investigator & Advisor, you will also develop, review and deliver education on human rights policies and legislative requirements. You will be required to participate in the TTC's Customer Service Ambassador Program.

What Skills Do You Bring?

• Create and deliver presentations in various formats
• Communicate in a variety of mediums
• Manage conflict
• Understand and apply relevant laws and regulations
• Gather information and conduct research
• Use office technology, software and applications
• Apply analytical skills
• Demonstrate specialized expertise and knowledge in the assigned field

What Qualifications Do You Bring?

• Your application will demonstrate thorough knowledge of the Ontario Human Rights Code, the Occupational Health and Safety Act, the Accessibility for Ontarians with Disabilities Act and other relevant legislation combined with a strong knowledge of equity principles and jurisprudence related to human rights, diversity and inclusion issues.Your application will also demonstrate interviewing, investigative, research, analytical and report writing skills, as well as thorough knowledge of, and experience in, alternative dispute resolution (conciliation/mediation/negotiation) techniques.
• Your educational background in human rights or a related field (e.g. Law, Labour Relations, Human Resources, Public Policy and Administration) is integral and will contribute to the success in this role.
• Your knowledge, involvement and familiarity with the history of and barriers faced by racialized, Indigenous and Black communities due to racism and anti-Black racism, issues of equity, and systemic change is required.
• Excellent active listening, communication and interpersonal skills with an ability to communicate in a variety of mediums
• Ability to gather information, conduct research with superior analytical and writing skills
• Manage conflict and ability to problem-solve
• Effective organizational and case management skills
• Ability to handle sensitive situations with empathy and confidentiality

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC's hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.