Coordinator, Training and Quality Assurance (12290)

Toronto Transit Commission (TTC); Canada; On-site; CAD 87,596 - 109,509; Full time

Benefits offered by this job

Comprehensive health, dental, and vision package

Professional development opportunities

TTC defined pension plan

Job summary

A major urban transit authority in Canada is seeking a Coordinator for Training and Quality Assurance to lead training initiatives and ensure quality compliance. The ideal candidate will have a background in adult education and experience in quality assurance methods. Responsibilities include developing training programs and managing training resources. The position promotes a diverse workplace and offers comprehensive benefits. Applicants are encouraged to contribute to an inclusive environment.

Qualifications

• Post-secondary education in a relevant field.
• Experience in Adult Education or similar.
• Knowledge of safety training requirements.

Responsibilities

• Develop and maintain training programs for TTC staff.
• Lead training initiatives and quality assurance operations.
• Coordinate budgets and training needs assessments.

Skills

Maintain documentation and historical records

Apply the principles and practices of quality assurance

Plan and organize activities/projects

Use office technology, software and applications

Train and instruct individuals/groups

Communicate in a variety of mediums

Education

Post-secondary college diploma or university degree

Certificate in Adult Education

Certification in occupational health and safety technology

Tools

Learning Management System (LMS)

Microsoft Office Suite

Crystal Reports

Job description

Coordinator, Training and Quality Assurance (12290)

Join to apply for the Coordinator, Training and Quality Assurance (12290) role at Toronto Transit Commission (TTC)

Toronto Transit Commission (TTC) provided pay range

This range is provided by Toronto Transit Commission (TTC). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$87,596.60/yr - CA$109,509.40/yr

JOB INFORMATION

Requisition ID: 12290

Number of Vacancies: 1

Salary Information: $87,596.60 - $109,509.40

Employment Type: Regular

Weekly Hours: 35 Off Days: Saturday/Sunday Shift: Day (Onsite)

Posted On: December 24, 2025

Last Day to Apply: January 07, 2026

Reports to: Manager, Overhead

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

Are you looking for a new and exciting job opportunity? We are currently seeking a Coordinator, Training and Quality Assurance to join our Streetcar team!

What You Will Do

You will provide day-to-day leadership within the portfolio by developing and maintaining a comprehensive training program that ensures the curriculum remains current and aligned with work requirements, legislation, safety standards, TTC policy, and industry best practices. As the subject matter expert, you will lead all departmental training initiatives and oversee courses offered through internal TTC sources such as the Operations Training Center (OTC), Employee Development, Safety and Environment, as well as external vendors. You will be collaborating with management and supervisory personnel, you will identify training needs, forecast budgets, and ensure curriculum development reflects job functions, legislative requirements, and safety standards.

Your responsibilities include forecasting training demands, coordinating with internal suppliers, delivering training sessions, and preparing printed and electronic materials, including lesson plans, workbooks, and teaching aids. You will assess current and future training needs through research, surveys, and policy reviews, and develop department-level safety programs while managing the rollout of corporate and group initiatives. Additionally, you will implement quality control methods for training, audit courses, coordinate action plans, and publish performance measures related to quality assurance. Acting as the department’s Learning Management System (LMS) and SAP coordinator, you will provide guidance on system use, participate in LMS/SAP project teams, and support integration of new learning technologies.

Skills

• Maintain documentation and historical records
• Apply the principles and practices of quality assurance
• Plan and organize activities / projects to meet section and organizational goals
• Use office technology, software and applications
• Train and instruct individuals and / or groups
• Communicate in a variety of mediums

What Qualifications Do You Bring

• A post-secondary college diploma or university degree in a related discipline, or a combination of education, training and experience deemed to be equivalent.
• A certificate in Adult Education, Teacher/Trainer of Adults or Adult Learning & Development is considered an asset.
• A certification in occupational health and safety technology or Canadian Registered Safety Professionals (CRSP) would also be considered an asset.
• Extensive knowledge of planning and scheduling techniques, as well as monitoring and control methodologies.
• Ability to forecast the training needs of a large department including potential budgetary requirements.
• Experience using a Learning Management System (LMS) / Learning Centre (SAP) or similar to track, report, create and deliver training sessions, courses or programs within a large staff and unionized environment.
• Knowledge of the operations and services available through the Ontario Ministry of Labour, Training and Skills Development. This includes programs that support apprentices, skilled trades and industry training. In addition, knowledge of technical and safety training mandate by this ministry.
• Strong knowledge of instructional techniques and the ability to effectively deliver a comprehensive range of training programs to diverse groups in classroom ranging in size from small to large groups.
• Highly developed facilitation, analytical and communication skills to deliver safety training to all employees in the department.
• Strong problem solving, organizational, interpersonal, verbal and written communication and presentation skills.
• Must have strong knowledge of personal computers and computerized applications i.e. Microsoft (Excel, Office, Outlook, PowerPoint and Word).
• Strong knowledge Crystal reports and experience developing reports; ability to operate and troubleshoot multi-media equipment.
• Up to date on current legislation, including Ontario Human Rights Code, AODA, Occupational Health and Safety Act, plus various construction and building codes as they relate to training.
• Must successfully complete Subway/SRT Rule Book certification (including recertification as appropriate).

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well‑being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti‑racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier‑free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone] or [e-mail] . Any information received related to an accommodation will be addressed confidentially.