Food Service Supervisor

Tim Hortons; Chetwynd; Sur place; CAD 42 000 - 56 000; Plein temps

Résumé du poste

Tim Hortons in British Columbia is seeking a Food Service Supervisor to lead the front-of-house team and ensure fast, friendly guest experiences. You will train staff, oversee daily operations, and uphold food safety standards while supporting shift coverage and managing cash.

This role requires a guest-focused attitude, supervisory experience in quick service, and the ability to lift up to 25 kg. Open, mid-day, and closing shifts are expected, with opportunities for growth within Tim Hortons.

Qualifications

• Tim Hortons experience is an asset.
• Previous supervisory experience in Quick Service is preferred.
• Must be able to lift 25 kg.
• Friendly, outgoing, and guest-focused attitude.
• Flexible availability across all shifts.

Responsabilités

• Lead by example to deliver fast, friendly, guest-first service.
• Train, coach, and develop team members to meet service expectations.
• Manage cash, POS transactions, and basic reconciliation.
• Supervise daily operations including shift coverage and guest experience standards.
• Maintain sanitation and food safety procedures.
• Resolve guest concerns quickly and professionally.
• Support scheduling and shift readiness to ensure coverage.

Connaissances

Guest service

Leadership

Team training

Flexibility

Outils

POS system

Description du poste

As a Food Service Supervisor at Tim Hortons, your number one priority is our guests. You help create a welcoming, fast-paced environment where people feel valued, supported, and taken care of—every shift, every day.

Working alongside restaurant management, Food Service Supervisors are a key part of the leadership team. You set the tone for service, guide your team through day-to-day operations, and help ensure standards for quality, safety, and cleanliness are consistently met.

What you’ll do

Lead by example to deliver great guest service and keep the restaurant running smoothly.

Train, monitor, and reinforce food safety procedures so our team works confidently and correctly.

Support daily operations by coordinating tasks, delegating effectively, and helping maintain compliance with Company policies.

Perform walk-throughs to ensure the restaurant is ready to open, ready to close, and ready for rush periods.

Act as Cash Manager as needed, including opening cash register(s) and verifying cash at close.

Partner with the management team to train, develop, and communicate with team members in ways that build retention and growth.

Ensure quality, production, and service standards are met while maintaining a safe, efficient, professional environment for guests and coworkers.

Support accurate coverage by helping with team member scheduling and shift readiness.

Follow up on guest-related concerns as needed and help drive resolution.

Identify opportunities to improve efficiency and support restaurant profitability.

You must be available to work all shifts, including Open, Mid-day, and Closing.

Growth at Tim Hortons

If you’re a high performer, there may be opportunities to grow into Restaurant Management. We’d love to learn about you—apply today.

Why you’ll love working here

A great team and supportive culture

Competitive pay and incentive/recognition programs

Community involvement

Health and Dental benefits for qualifying employees

Amazing growth opportunities

Requirements

Tim Hortons experience is an asset

Previous supervisory experience in Quick Service is preferred

Must be able to lift 25 kg

Friendly, outgoing, and guest-focused attitude

Flexible availability across all shifts

At Tim Hortons, we welcome and support different backgrounds, perspectives, and abilities. If you’re excited to lead with care and create great guest experiences, we encourage you to apply.

Requirements

Lead the front-of-house team with bold energy to deliver fast, friendly, guest-first service

Supervise daily operations including shift coverage, workflow, and guest experience standards

Train, coach, and develop team members to meet Tim Hortons service and quality expectations

Manage cash, POS transactions, and basic reconciliation accurately and efficiently

Maintain a clean, safe, and organized restaurant by following food safety and sanitation procedures

Support food service readiness by monitoring inventory, supplies, and reporting low stock

Resolve guest concerns quickly and professionally to protect the Tim Hortons brand

Follow and enforce company policies, schedules, and performance expectations consistently

Ensure compliance with health, safety, and workplace regulations at all times

Work flexible full-time shifts including evenings, weekends, and peak periods

Company Information

At Tim Hortons, you’ll lead the front of house with energy, care, and teamwork. This is a fun, flexible environment where guests are your neighbours, co-workers feel like friends, and every shift brings new opportunities to grow and make a difference. We believe the best service comes from people who feel included and respected, so we’re committed to building a workplace where everyone can do their best work. If you’re ready for a role that’s hands-on, supportive, and driven by people, we’d love to have you join our team.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.