Supervisor - Ticket Agents

Air Inuit; Quebec; On-site; CAD 48,000 - 64,000; Full time

Benefits offered by this job

RRSP plan

Comprehensive group insurance (life,医疗

Telemedicine program

Employee and Family Assistance Program

Worldwide flight privileges

Retirement allowance program

Exclusive corporate discounts

Profit sharing

Performance-based compensation

Job summary

Air Inuit Ltd. in Quebec seeks a Ticket Counter Supervisor to oversee daily counter operations, ensure safety and regulatory compliance, and mentor staff. You will respond to escalated inquiries and work closely with other departments to meet operational needs. Flexibility for evenings, nights and weekends is required.

The role emphasizes training, adherence to company policies, and the ability to travel for training as needed to support rotating schedules.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years’ airline industry experience in a similar role.
• Basic knowledge of Word, Excel, Outlook.
• One year experience with passenger check‑in programs.
• Bilingual (English/Inuktitut) or (French/Inuktitut) or (French/English).
• Good communication skills both speaking and writing.
• Punctual and reliable.
• Available to travel occasionally for training.
• Available to work evenings, nights and weekends.

Responsibilities

• Supervise and coordinate Ticket Counter activities to ensure safe, compliant daily operations.
• Mentor and train staff while ensuring adherence to policies and regulations.
• Address escalated customer inquiries and issues.
• Collaborate with other departments to meet operational needs.
• Support the team and department according to operational requirements.
• Ensure staff follow security and transportation compliance guidelines.

Skills

Bilingual English/Inuktitut or French

Communication skills

Punctual and reliable

Travel flexibility

Able to work evenings, nights and on‑s

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Passenger check‑in software

Job description

WHY JOIN AIR INUIT

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.

WHY JOIN AIR INUIT

Every day, something extraordinary happens in the skies above Nunavik. At Air Inuit, we’re not just flying planes, we’re connecting communities, delivering essentials, and making a meaningful impact. We’re looking for dedicated individuals ready to take their careers to new heights. If you're driven by purpose and motivated by challenge, your journey starts here.

About Us

Since 1978, Air Inuit is more than just an airline, it is a lifeline. Born from the vision and resilience of the Inuit of Nunavik, and proudly owned through the Makivvik Corporation, Air Inuit has connected communities across the vast, breathtaking expanse of Northern Quebec and beyond. Air Inuit’s aircraft have sailed through some of the world’s most challenging skies, 24 hours a day, 365 days a year. From the versatile Twin Otter to the powerful Boeing 737-800NG, a fleet of over 35 aircraft carries not just passengers and cargo, but stories, hopes, and essential services to the people of the Nunavik. Behind every flight is a team of over 1,300 dedicated professionals and each one committed to a shared mission: to operate with safety, reliability, and heart. Air Inuit is more than transportation, it’s a symbol of self-determination, a bridge between tradition and progress, and a testament to what’s possible when a community takes flight together.

Role Overview

Reporting to the appropriate manager, the incumbent is responsible for supervising and coordinating Ticket Counter activities to ensure safe, compliant, and efficient daily operations. The role includes supporting and mentoring staff, ensuring adherence to company policies and applicable regulations, addressing escalated customer inquiries, and working closely with other departments to meet operational needs.

THE ROLE IN DEPTH

• Carry out all necessary functions pertaining to supervision and coordination of the Ticket Counter.
• Ensure that employees follow company policies and applicable regulations for security and transportation compliance.
• Assure staff is trained and mentored.
• Respond to escalated customer inquiries.
• Coordinate with other departments.
• Support the team and department according to operational needs.

What Sets You Apart

• High school diploma or equivalent work experience;
• Minimum 2 years’ experience in the airline industry in a similar position;
• Basic knowledge of Office software such as Word, Excel, Outlook;
• One year experience with the passenger check-in programs;
• Bilingual (English/Inuktituk) or (French/Inuktituk) or (French/English);
• Good communication skills both speaking and in writing;
• The capacity to offer an excellent customer service;
• Punctual and reliable;
• Available to travel occasionally for training;
• Available to work evenings, nights and weekends;
• If the position is not filled locally, the candidate will be considered as having no specific base.

Compensation

• Salary and benefits are determined according to company policy.

WORKING CONDITIONS

• Rotational position: 15 days of work followed by 13 days off.
• If the position is not filled locally:
• Air transport from Montreal as well as accommodation and a meal allowance are covered by the company for each rotation as per the company policy in effect.
• The employee will be recognized as not having a designated base.

Benefits Offered

• Plan for your future with our Registered Retirement Savings Plan (RRSP).
• Take care of yourself and your eligible dependents with comprehensive group insurance (life, medical and dental care, short- and long-term disability) fully paid by Air Inuit.
• Get quick, easy access to healthcare professionals through our telemedicine program (for you and your eligible dependents).
• Access confidential support through our Employee and Family Assistance Program (EAP).
• Enjoy worldwide flight privileges through our agreements with multiple airlines.
• Plan your retirement with peace of mind through our retirement allowance program.
• And even more perks: exclusive corporate discounts, profit sharing, and performance-based compensation programs.

CANDIDACY

Your next opportunity starts here: We thank all applicants for their interest in this position. We are proud of our culture, which encourages diversity, equity and inclusion. We believe in fair employment practices. As such, all qualified candidates are considered for employment. However, only those selected for the recruitment process will be contacted. Air Inuit is committed to employment equity and invites applications from women, Aboriginal people, people with disabilities and members of visible minorities. The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.