Supervisor / Team Lead Tim Hortons Closer

Tim Hortons; Montreal; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental benefits

Job summary

Tim Hortons in Montreal is seeking a dedicated Supervisor / Team Lead Closer to manage daily operations, oversee shifts, train staff, and ensure top service and food safety standards.

The role requires strong leadership, excellent communication, and flexibility for evenings and weekends in a fast-paced environment. If you’re energetic and customer-focused, we’d love to hear from you.

Qualifications

• Previous experience in supervisory or team lead role, preferably in the food service industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Excellent problem-solving abilities.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Supervise and coordinate the activities of team members during shifts.
• Ensure all team members follow company policies and procedures.
• Provide training and support to new team members.
• Handle customer inquiries and resolve issues promptly and professionally.
• Monitor inventory levels and place orders as needed.
• Maintain a clean and organized work environment.
• Assist with scheduling and managing staff shifts.
• Prepare reports on shift performance and any incidents.
• Uphold food safety and hygiene standards.
• Closing duties including cash handling, cleaning, and securing the restaurant.

Skills

Leadership

Communication

Customer service

Problem solving

Flexibility

Teamwork

Tools

POS and cash handling

Job description

Supervisor / Team Lead Tim Hortons Closer

Full-time

Job title: Supervisor / Team Lead Closer

About us:

We are looking for a dedicated and responsible Supervisor / Team Lead to join our Tim Hortons team. The ideal candidate will have strong leadership skills, excellent customer service abilities, and a passion for creating a positive work environment. This role involves overseeing daily operations, managing staff, and ensuring the highest standards of quality and service are maintained.

Key Responsibilities

• Supervise and coordinate the activities of team members during shifts.
• Ensure all team members follow company policies and procedures.
• Provide training and support to new team members.
• Handle customer inquiries and resolve any issues promptly and professionally.
• Monitor inventory levels and place orders as needed.
• Maintain a clean and organized work environment.
• Assist with scheduling and managing staff shifts.
• Prepare reports on shift performance and any incidents.
• Uphold food safety and hygiene standards.
• Closing duties including cash handling, cleaning, and securing the restaurant.

Qualifications

• Previous experience in a supervisory or team lead role, preferably in the food service industry.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Excellent problem-solving abilities.
• Flexibility to work various shifts, including evenings and weekends.
• A positive attitude and a commitment to delivering exceptional customer service.

Benefits

• Health and dental benefits
• Opportunities for career growth and development
• A supportive and friendly work environment

Position Location:

Must have appropriate transportation for late night

Previous customer service: 1 year (Preferred)

Previous cash handling experience: 1 year (Preferred)

Passion and energy for wow-ing guests

Enjoy working in a fast-paced environment

Ability to multi-task

Ability to communicate clearly and work well on a team

Ability to lift 30 pounds shoulder height

Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.