Supervisor, Support Staff

Oipc Ab; Edmonton, Calgary; On-site; CAD 66,000 - 82,000; Full time

Job summary

The Government of Alberta, specifically the Alberta Crown Prosecution Service, is seeking a Supervisor, Support Staff to lead daily operations of the unit and manage a team of Legal Assistants. The role ensures timely support to prosecutors and court operations within the Justice Ministry.

Ideal candidates bring supervisory experience, strong organizational skills, and proficiency in Microsoft Office, JOIN, PRISM, and Adobe, with a focus on accuracy and collaboration across stakeholders.

Qualifications

• Two-year diploma in a related field such as Legal Assistant, Paralegal or Criminology.
• Two years progressively responsible related experience working in a criminal justice environment.
• Supervisory experience, including managing a team of five or more employees.

Responsibilities

• Leading and overseeing the daily operations of the Unit, ensuring high-quality, timely support to prosecutors and court operations.
• Supervising, coaching, and developing a team of Legal Assistants, including performance management, training, and employee development.
• Managing workload allocation, operational priorities, and quality assurance processes to ensure service standards and court deadlines are met.
• Supporting recruitment, onboarding, workforce planning, and the implementation of training programs for support staff.
• Providing leadership in employee relations matters, fostering a positive workplace culture, and ensuring compliance with policies, procedures, and collective agreements.
• Overseeing legal file administration processes and ensuring files, court documents, and records are managed accurately and in accordance with established standards.
• Building and maintaining effective relationships with prosecutors, justice partners, law enforcement agencies, court services, and other internal and external stakeholders.
• Contributing to operational planning, process improvement initiatives, and the development of effective business practices that support divisional objectives.

Skills

Leadership

Team management

Communication

Problem solving

Organizational skills

Education

Two-year diploma in a related field (Legal Assistant/Paralegal/Criminology)

Tools

JOIN

PRISM

Adobe

Job description

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Salary: $2,471.59 - $3,127.35 bi-weekly ($65,508 - $81,625/year) Plus Weekend and Evening Premiums.

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding career opportunities.

The Ministry of Justice helps ensure that all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system. Working alongside its partners in law enforcement, family justice, health, the judiciary, criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta.

The Alberta Crown Prosecution Service (ACPS) prosecutes persons charged with Criminal Code, Youth Criminal Justice Act, and provincial statute offences. The ACPS promotes safe communities by vigorously prosecuting cases involving serious and violent crime and working with individuals and organizations in the community to identify and implement improved and alternative approaches to the administration of criminal justice. In addition, the ACPS develops criminal law policy for the province and supports criminal law consultation with other levels of government.

Role Responsibilities

Are you an individual who demonstrates leadership and respect in all that you do, this opportunity is for you!

Reporting to the Manager, the Supervisor, Support Staff is responsible for:

• Leading and overseeing the daily operations of the Unit, ensuring high-quality, timely support to prosecutors and court operations.
• Supervising, coaching, and developing a team of Legal Assistants, including performance management, training, and employee development.
• Managing workload allocation, operational priorities, and quality assurance processes to ensure service standards and court deadlines are met.
• Supporting recruitment, onboarding, workforce planning, and the implementation of training programs for support staff.
• Providing leadership in employee relations matters, fostering a positive workplace culture, and ensuring compliance with policies, procedures, and collective agreements.
• Overseeing legal file administration processes and ensuring files, court documents, and records are managed accurately and in accordance with established standards.
• Building and maintaining effective relationships with prosecutors, justice partners, law enforcement agencies, court services, and other internal and external stakeholders.
• Contributing to operational planning, process improvement initiatives, and the development of effective business practices that support divisional objectives.

Also, as the ideal candidate you will possess:

• A comprehensive understanding of the Justice system and processes
• Proficiency in Microsoft Office Suite.
• Experience working with JOIN, PRISM and Adobe
• Exceptional organizational ability and attention to detail
• The ability to work independently and in a team
• Excellent oral and written communication skills as well as strong problem-solving skills.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Build Collaborative Environments to manage relationships to work towards a common goal.
• Creative Problem Solving to be proactive in identifying solutions and focusing on continuous improvement.
• Develop Networks to proactively build networks, connect and build trust in relationships with different stakeholders.
• Develop self and others by committing to lifelong learning, and the desire to invest in the development of the long-term capability of yourself and others.

Qualifications

Requirements:

• Two-year diploma in a related field such as a Legal Assistant, Paralegal or Criminology
• Two years progressively responsible related experience working in a criminal justice environment
• Supervisory experience, including managing a team of five or more employees.

Preference will be given to those with:

• Experience with legal file administration, court processes, records management, and supporting prosecutors in a criminal law environment.
• Knowledge of relevant legislation, policies, and agreements, including the Criminal Code, Rules of Court, Access to Information Act, and collective agreements.

Equivalencies considered: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience
• 1 year of experience for 1 year of education

Assets:

• Experience working with Adobe, JOIN, and/or PRISM

Hours of work: 6/3 Schedule - 3 Days, 3 Evenings, 3 Days off with the evening shift having an opportunity to Work from Home.

Work Location: This position can work out of any available ACPS office in Alberta (Edmonton, Calgary, other ACPS offices).

Please Note:

• Final candidates will be required to undergo a criminal records check (CRC).
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.
• Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Positive workplace culture and work-life balance.