Supervisor, Support Staff

Government of Alberta; Alberta; On-site; CAD 66,000 - 82,000; Full time

Job summary

The Alberta Public Service is seeking a Supervisor, Support Staff in Alberta for a permanent, full-time role supporting prosecutors and court operations. You will lead a unit of Legal Assistants, manage workload, and ensure high-quality, timely support.

The ideal candidate will have a two-year diploma in a related field, two years of progressive criminal justice experience, and supervisory skills. Proficiency with JOIN, PRISM and Adobe, plus strong written and spoken communication, is preferred.

Qualifications

• Two-year diploma in a related field such as a Legal Assistant, Paralegal or Criminology.
• Two years progressively responsible related experience in a criminal justice environment.
• Supervisory experience, including managing a team of five or more employees.

Responsibilities

• Lead and oversee daily operations of the Unit, ensuring high-quality, timely support to prosecutors and court operations.
• Supervise, coach, and develop a team of Legal Assistants, including performance management, training, and employee development.
• Manage workload allocation, priorities, and quality assurance to meet service standards and court deadlines.
• Support recruitment, onboarding, workforce planning, and training for support staff.
• Provide leadership in employee relations, foster a positive workplace culture, and ensure compliance with policies and collective agreements.
• Oversee legal file administration and ensure files and records are managed accurately.
• Build and maintain relationships with prosecutors, justice partners, and external stakeholders.
• Contribute to planning and process improvements supporting divisional objectives.

Skills

Supervisory experience

Leadership

Organization

Communication skills

Education

Two-year diploma in Legal/Paralegal/Criminology

Tools

JOIN

PRISM

Adobe

Job description

Job Information

Job Title: Supervisor, Support Staff

Job Requisition ID: 87816

Ministry: Justice

Location: Various

Full or Part-Time: Full-time

Hours of Work: 36.25 hours per week

Permanent/Temporary/Wage: Permanent

Scope: Open Competition

Closing Date: November 4, 2026

Classification: Legal Administration 3

Salary: $2,471.59 - $3,127.35 bi-weekly ($65,508 - $81,625/year) Plus Weekend and Evening Premiums.

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Ministry of Justice helps ensure that all Albertans can live in safe and resilient communities while having access to a fair and innovative justice system. Working alongside its partners in law enforcement, family justice, health, the judiciary, criminal justice system and other stakeholders, the ministry has a direct or shared responsibility in all elements of the justice system in Alberta.

The Alberta Crown Prosecution Service (ACPS) prosecutes persons charged with Criminal Code, Youth Criminal Justice Act, and provincial statute offences. The ACPS promotes safe communities by vigorously prosecuting cases involving serious and violent crime and working with individuals and organizations in the community to identify and implement improved and alternative approaches to the administration of criminal justice. In addition, the ACPS develops criminal law policy for the province and supports criminal law consultation with other levels of government.

Role Responsibilities

Are you an individual who demonstrates leadership and respect in all that you do, this opportunity is for you!

Reporting to the Manager, the Supervisor, Support Staff is responsible for:

• Leading and overseeing the daily operations of the Unit, ensuring high-quality, timely support to prosecutors and court operations.
• Supervising, coaching, and developing a team of Legal Assistants, including performance management, training, and employee development.
• Managing workload allocation, operational priorities, and quality assurance processes to ensure service standards and court deadlines are met.
• Supporting recruitment, onboarding, workforce planning, and the implementation of training programs for support staff.
• Providing leadership in employee relations matters, fostering a positive workplace culture, and ensuring compliance with policies, procedures, and collective agreements.
• Overseeing legal file administration processes and ensuring files, court documents, and records are managed accurately and in accordance with established standards.
• Building and maintaining effective relationships with prosecutors, justice partners, law enforcement agencies, court services, and other internal and external stakeholders.
• Contributing to operational planning, process improvement initiatives, and the development of effective business practices that support divisional objectives.

Also, as the ideal candidate you will possess:

• A comprehensive understanding of the Justice system and processes
• Proficiency in Microsoft Office Suite.
• Experience working with JOIN, PRISM and Adobe
• Exceptional organizational ability and attention to detail
• Problem solving skills
• The ability to work independently and in a team
• Excellent oral and written communication skills as well as strong problem-solving skills.

The Job Description is provided for further details on this position.

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Build Collaborative Environments to manage relationships to work towards a common goal.
• Creative Problem Solving to be proactive in identifying solutions and focusing on continuous improvement.
• Develop Networks to proactively build networks, connect and build trust in relationships with different stakeholders.
• Develop self and others by committing to lifelong learning, and the desire to invest in the development of the long-term capability of yourself and others.

Qualifications

Requirements:

• Two-year diploma in a related field such as a Legal Assistant, Paralegal or Criminology
• Two years progressively responsible related experience working in a criminal justice environment
• Supervisory experience, including managing a team of five or more employees.

Preference will be given to those with:

• Experience with legal file administration, court processes, records management, and supporting prosecutors in a criminal law environment.
• Knowledge of relevant legislation, policies, and agreements, including the Criminal Code, Rules of Court, Access to Information Act, and collective agreements.

Equivalencies considered: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience
• 1 year of experience for 1 year of education

Assets:

• Experience working with Adobe, JOIN, and/or PRISM

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Notes

Hours of work: 6/3 Schedule - 3 Days, 3 Evenings, 3 Days off with the evening shift having an opportunity to Work from Home.

Work Location: This position can work out of any available ACPS office in Alberta (Edmonton, Calgary, other ACPS offices).

Positions Available: One Full-time permanent position.

Please Note:

• Final candidates will be required to undergo a criminal records check (CRC).
• Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate.
• Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what we have to offer:

• Working for the Alberta Public Service.
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contact Cindy V Zaiffdeen at [e-mail].