Barista Supervisor - Full Time

COMPASS GROUP CANADA; Toronto; Hybrid; CAD 71,635,000 - 77,146,000; Full time

Job summary

COMPASS GROUP CANADA is seeking a lead barista to craft beverages to customer specifications and deliver exceptional service in a fast-paced setting in Toronto. You will manage stock, operate the Volante system, and ensure cleanliness and safety per company standards.

The role emphasizes sharp attention to detail, professional appearance, and the ability to work calmly under pressure while maintaining high service levels.

Qualifications

• Customer service oriented with attention to detail.
• Ability to work in a fast-paced environment.
• Follows health and safety policies and procedures.

Responsibilities

• Prepare beverages according to customer specs (coffee, tea, espresso).
• Serve guests with outstanding customer service.
• Maintain micro market stock including milk and beverages.
• Replenish condiment cart and clean espresso machines; tidy seating area.
• Operate seating arrangement, sanitize high-touch surfaces every two hours.
• Refill coffee beans, check FIFO/FEFO, and monitor expiry weekly.
• Record sales in Volante system and sign in/out with WALTER clock.
• Comply with company policies and training requirements.

Skills

Attention to Detail

Communication

Professionalism

Fast-paced

Stress management

Tools

Volante system

WALTER clock

Espresso machines

Job description

The hourly wage rate for this position is $26. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Please note: Other duties may be assigned as required.

• Carefully prepare beverages according to customer specifications, including but not limited to coffee, tea, and espresso.
• Serve guests using principles of outstanding customer service.
• Maintains stock levels of items within the micro market, including but not limited to milk and cold beverages as required
  • Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to replenishing the condiment cart, cleaning the espresso machines, washing smallwares as required.
  • Organize the chairs within the lounge area and seating area as required.
  • Sanitizes all high touchpoint surfaces every two hours, or when soiled visibly.
  • Refill the coffee machine hopper with coffee beans.
  • Checks, cleans and refills the condiment station as required.
  • General cleaning duties, including washing, rinsing and sanitizing all smallwares, cleaning display cases and rinsing the espresso machine.
  • Maintains accurate records of discarded or diverted items, including removal of the items to P1 storage.
  • Keeps items stocked based on sales volume.
  • Uses the WALTER clock to sign in and out for the assigned shift in a timely manner.
  • Follows all Optimum Service Training techniques to ensure exceptional customer service during service.
  • Acts with purpose and intention – uses effective time management skills.
  • Interact with customers and resolve customer complaints politely and promptly.
  • Uses the Volante system to record sales and transactions, including recording payment.
  • Checks all items within the assign area for expiration weekly and removed items that are past their best before date; always follows FIFO and FEFO procedures.
  • Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
  • Replenishes non‑alcoholic beverages and general supplies while maintaining cleanliness of service areas.
  • Must interact with co‑workers to ensure compliance with company service standards, and company inventory and cash control procedures.
  • Always follow all uniform and jewelry policies.
  • Must always follow all health and safety and quality assurance company policies.
  • Must complete 24/7 training within one month of start date, and annually thereafter.

CORE COMPETENCIES

The lead barista should demonstrate the following core competencies consistently:

• Attention to Detail and Organizational Skills
• Effective and timely communication with both guests and internal stakeholders to ensure event success, including providing exceptional customer service
• Always maintains a professional appearance and demeanor
• Ability to work at a fast pace
• Ability to remain calm under pressure and deal with unexpected situations

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.