Supervisor, Shunter

Sobeys; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the grocery sector is seeking a skilled manager to support the launch and operations of a new e-commerce grocery home delivery service. This pivotal role involves overseeing fleet operations, ensuring customer satisfaction, and leading a high-performing team to drive efficiencies and continuous improvement. With a focus on innovation and engagement, the successful candidate will play a key role in transforming the grocery shopping experience for Canadians.

Benefits

Health and dental coverage

Life insurance

Comprehensive Total Rewards package

Qualifications

• Minimum 3-5 years’ experience in transportation and/or logistics.
• Experience managing a large team in an e-commerce environment preferred.
• Strong knowledge of Employment Standards Legislation.

Responsibilities

• Support and direct day-to-day activities of the fleet team.
• Ensure performance feedback and coaching are provided to teammates.
• Accountable for fleet safety and availability to meet dock door metrics.

Skills

Leadership

Analytical Skills

Problem-Solving

Interpersonal Skills

Customer Satisfaction

Education

Post-Secondary education in a business-related field

Job description

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Voilà is a new team dedicated to launching and scaling Sobeys' new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario, and Quebec markets powered by Ocado Group’s world-leading e-commerce grocery platform.

We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries. Your groceries delivered. Just like that.

Ready to Make an impact?

Check the vans for damage, temperature, fuel levels, and direct the vans to the relevant parking location in the yard. Inform the Fleet team of any defects requiring their attention through relevant process. Ensure that vans are parked correctly and efficiently so that the warehouse dispatch team can easily collect vans and bring them to the dock doors for loading. Aid the fleet team with moving vans to off-site maintenance vendor appointments. Perform circle check inspection and record information on the van report (new damage, mileage in and out). Communicate with CFC operational staff on the direction of moving vans to assigned doors and to the inbound and outbound lanes.

Here’s where you’ll be focusing:

NIGHT SHIFT: 9PM - 7AM

• Supports the Shunt, Fleet, and Delivery Operations at the Customer Fulfillment Centre
• Develops a high performing team; directs day-to-day activities of teammates.
• Provides performance feedback and coaching to teammates.
• Drives team engagement, development, and retention by connecting team to the Voila vision, encouraging innovation, clear communication, and continuous feedback.
• Embeds and sustains protocols and Standard Operating Procedures (SOPs).
• Actively participates in the recruitment of teammates.
• Supports continuous improvement efforts by utilizing operation feedback.
• Partners with Training Specialist to deliver training content.
• Accountable to ensure consistent standards and continuous learning.
• Ensures all teammates have current driver abstracts, valid licensing, monitor driver behavior and reporting of hours, and ensure drivers are trained appropriately to provide best-in-class home delivery experience.
• Supports and directly reports to the Fleet Solutions Manager to ensure fleet availability and safety.
• Accountable for ‘On Time to Dock doors and movement of vans (95%+) metric.
• Adhere to and implement all applicable Food Safety program requirements.
• Support expansion of new spoke facilities.

What you have to offer:

• Minimum of 3-5 years’ experience in transportation and/or logistics, including leadership roles with a focus on customer experience/satisfaction.
• Home Delivery experience & Fleet, Shunter (business to customer) in an e-commerce environment an asset.
• Post-Secondary education in a business-related field or relevant education and experience.
• Strong knowledge of Employment Standards Legislation.
• Excellent Analytical and Problem-Solving abilities.
• Experience managing a large team.
• Excellent interpersonal and communication skills; ability to interact with all levels of the organization and external parties.
• Class G Drivers’ License, ability to travel within Ontario.
• Distribution facility experience.

We offer a comprehensive Total Rewards package, including health and dental coverage, life insurance, and more. We are committed to accommodating applicants with disabilities throughout the hiring process.