Supervisor - Server

Queens Harbour; Mississauga; Hybrid; CAD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly wage + tips

Flexible scheduling

Staff meals and discounts

Growth opportunities

Job summary

Taps Public House in Mississauga, Ontario is seeking a Supervisor-Server Hybrid to lead on the floor and support management. The role splits time between supervising and serving, offering growth and hands-on customer service in a dynamic restaurant setting.

Ideal candidates bring 2+ years in serving and shift leadership, Smart Serve certification, and familiarity with POS systems (TouchBistro). The position offers flexible scheduling and opportunities for advancement in a team-centered culture.

Qualifications

• Natural leader with strong communication and people skills.
• Passionate about hospitality and guest satisfaction.
• Experience in serving and shift leadership is preferred (2+ years).
• Comfortable multitasking in a fast-paced environment.

Responsibilities

• Deliver outstanding guest service with professionalism and personality.
• Support floor operations and lead shifts in the absence of senior managers.
• Mentor and assist servers and hosts to ensure consistency in service.
• Handle guest concerns with a calm, solutions-focused approach.
• Monitor table sections, service standards, and timing of food and beverage delivery.
• Help with training new team members and uphold company policies.

Skills

Leadership

Guest service

Communication

Multi-tasking

Education

Smart Serve certificate

Tools

TouchBistro

Job description

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Taps Public House is hiring for a Supervisor - Server hybrid position!

Are you passionate about creating an engaging and fun environment for guests? Do you thrive in a dynamic setting where you can engage with customers and ensure they have a loving and enthusiastic experience?

Taps Public House, a renowned restaurant in Mississauga, Ontario, is looking for a motivated individual to join our team in a hybrid role as both a supervisor and server. As a key player in our establishment, you will have the opportunity to oversee and enhance the overall guest experience, ensuring that every visit is memorable. This role would be split up throughout the week providing opportunities to both serve and supervise the floor, providing valuable growth and experience opportunities for the right candidate.

What You’ll Do:

As a Supervisor-Server Hybrid, you’ll play a dual role: providing top-notch guest service on the floor and supporting the management team in leading day-to-day operations. You’ll help set the tone for a seamless dining experience—leading by example and being a go-to support for your teammates.

Responsibilities include:

• Deliver outstanding guest service with professionalism and personality
• Support floor operations and lead shifts in the absence of senior managers
• Mentor and assist servers and hosts to ensure consistency in service
• Handle guest concerns with a calm, solutions-focused approach
• Monitor table sections, service standards, and timing of food and beverage delivery
• Help with training new team members and upholding company policies
• Contribute to team energy and help maintain a clean, efficient work environment

Who You Are:

• A natural leader with strong communication and people skills
• Passionate about hospitality and committed to guest satisfaction
• Comfortable multitasking and thriving in a fast-paced environment
• Experienced in both serving and shift leadership roles (2+ years preferred)
• Smart Serve certified and familiar with POS systems (we use TouchBistro)

What We Offer:

• Competitive hourly wage + tips
• Flexible scheduling (days, evenings, weekends)
• Staff meals and discounts
• A positive, team-oriented workplace culture
• Opportunities for growth within the company

Ready to lead while still being hands-on with service?

Come join a passionate team at Taps Public House where your personality and leadership will shine.

Taps Public House is an interactive space for guests to see and be seen, to engage and connect over something we all have in common—amazing food and drinks. We are purveyors of quality food and libations, creating unforgettable memories in Mississauga, Ontario.