Supervisor, RSBG

Maple Leaf Sports & Entertainment Partnership; Toronto; On-site; CAD 30,000 - 41,000; Full time

Job summary

Maple Leaf Sports & Entertainment Partnership (MLSE) is seeking a Restaurant Supervisor to lead the restaurant team, organize seating plans, and ensure smooth service operations. You will manage staff, deliveries, and schedules, while upholding MLSE service standards and safety policies.

Flexibility to work evenings, weekends, and holidays is required. The ideal candidate has 2+ years of supervisory experience, solid knowledge of beverage operations, and is Smart Serve certified.

Qualifications

• 2+ years supervisory or management experience in a high-volume restaurant.
• Solid understanding and practical knowledge of restaurant business principles and service etiquette.
• Comprehensive knowledge of cocktail, wine, beer, and bartending operations.

Responsibilities

• Lead by example and coach restaurant team.
• Assist in seating plans and pre-opening duties.
• Manage scheduling, attendance, and staff allocations.
• Ensure deliveries are accurate and securely stored.
• Expedite food orders and resolve order discrepancies.
• Supervise service, address guest concerns, and ensure closing duties are completed.

Skills

Supervisory experience

High-volume service

Customer service

POS systems

FOH operations

Tools

POS systems

Job description

Powered by Passion. United by Purpose. Build for Impact. At Maple Leaf Sports & Entertainment Partnership (MLSE), we exist to deliver the ultimate fan experience by lifting trophies, spirits, and communities – united as one. We're more than a workplace. We are a team of passionate people, boldly building the future of sport and entertainment, together. We believe in the power of play, the strength of collaboration, and the energy that comes from showing up with purpose. From the ice to the pitch, the hardwood to the digital arena, we’re proud to be the driving force behind the Toronto Maple Leafs (NHL), the Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL) and development teams with the Toronto Marlies (AHL), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. We bring these teams – and world-class entertainment – to life at our iconic venues, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. Off the field, we serve up elevated dining at e11even, Real Sports, and our signature club spaces like Hot Stove Club, ScotiaClub, and Platinum Club. Through MLSE Foundation and MLSE LaunchPad, we use the power of sport to help youth facing barriers reach their full potential. Since 2009, we’ve invested more than $45 million into Ontario communities -- and we’re just getting started.

This is what it means to be One MLSE: a culture where everyone plays a role, everyone belongs, and everyone contributes to something bigger than themselves.

So, if you're ready to play with purpose, grow with passion, and win as one, we’d love to have you on our team.

** We know that great candidates come from a variety of backgrounds and experiences. Even if you do not meet every qualification listed, we encourage you to apply. Your unique perspective, transferable skills, and lived experience may be exactly what we’re looking for. **

Job Description RESPONSIBILITIES

• Lead by example and provide ongoing coaching/training/motivation to the restaurant team.
• Work with the restaurant manager to prepare and organize seating plans.
• Ensure pre-opening duties are completed and staff are assigned sections.
• Verify the accuracy of incoming deliveries; ensure they are correctly secured.
• Assist in expediting food orders to all sections of the restaurant.
• Ensure order discrepancies are quickly resolved.
• Supervise the floor during service; respond to guest concerns.
• Ensure closing duties are completed accurately.
• Document service issues and resolutions.
• Assist with other administrative functions including employee performance reviews.
• Accurately and efficiently administer scheduling and attendance records.
• Adhere to MLSE service standards and policies.
• Follow all MLSE Health & Safety policies and procedures.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Perform other duties as required.

QUALIFICATIONS

• Must be available to work evenings, weekends, and holidays as required.
• 2+ years supervisory or management experience in a high-volume restaurant.
• Solid understanding and practical knowledge of restaurant business principles and service etiquette.
• Comprehensive knowledge and experience of cocktails, wine, beer, and bartending operations.
• Effective team management experience.
• Smart Serve Certification is required.
• A proactive approach toward day-to-day activities and shifting demands.
• Comprehensive knowledge of food service.
• Competent with POS (Point of Sales).
• An aptitude for identifying and assessing details.
• Exceptional interpersonal and communication skills.
• Proven to perform well under pressure; manage multiple priorities simultaneously.

Compensation

Compensation Range/Rate: $26 / hour

At MLSE, we are committed to building an equitable, diverse and inclusive organization. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email [e-mail]. This email is only for accommodation requests. Resumes sent to this email address will not be considered.

Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!