supervisor - retail

Fair Waves Coffee Inc; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player in the coffee sector is seeking a dedicated supervisor to lead a team in a dynamic environment. This role involves overseeing daily operations, managing inventory, and ensuring exceptional customer service standards are met. The ideal candidate will have a strong background in supervision and problem-solving, along with the ability to thrive under pressure. Join a vibrant team and contribute to a quality-focused establishment where your leadership will make a significant impact on service excellence and operational efficiency.

Qualifications

• 2-3 years of experience in a supervisory role.
• Strong customer service and problem-solving skills.

Responsibilities

• Supervise and coordinate activities of workers in a fast-paced environment.
• Manage inventory, order merchandise, and resolve customer issues.

Skills

Customer Service Skills

Inventory Management

Supervisory Skills

Problem-Solving Skills

Education

Secondary (high) school graduation certificate

Job description

Education: Secondary (high) school graduation certificate

Experience: 2 years to less than 3 years

Tasks

1. Assign sales workers to duties
2. Authorize payments by cheque
3. Order merchandise
4. Authorize return of merchandise
5. Establish work schedules
6. Prepare reports on sales volumes, merchandising and personnel matters
7. Resolve issues that may arise, including customer requests, complaints and supply shortages
8. Organize and maintain inventory
9. Supervise and co-ordinate activities of workers
10. Conduct performance reviews
11. Manage difficult situations with customers
12. Ensure that food and service meet quality control standards
13. Order parts and maintain inventory

Supervision

Supervise 3-4 people

Work Conditions and Physical Capabilities

1. Fast-paced environment
2. Work under pressure
3. Combination of sitting, standing, walking