Supervisor, Response Team

Calgary Sports and Entertainment; Calgary; On-site; CAD 52,000 - 76,000; Full time

Job summary

Calgary Sports and Entertainment Corporation is seeking an experienced Event Security Supervisor to lead the Fan Experience and Security Team during events. You will mentor Event Security Agents and Fan Experience Hosts while ensuring a safe and welcoming environment for all guests.

Responsibilities include overseeing frontline operations, coordinating with security, medical, and venue teams, conducting briefings, and driving a culture of professionalism and guest service at Calgary's premier

Qualifications

• Alberta SSIA Security license and AGLC Pro-Serve, with ability to obtain AGLC Pro-Tect within 30 days of employment.
• Minimum of 5 years of security/event experience with leadership proven.
• Strong leadership, coaching and people-management skills.
• Exceptional communication, conflict resolution and decision-making abilities under pressure.
• People-first approach with passion for safety, security and fan experience.
• Knowledge of event operations, crowd management, emergency response protocols and safety regulations.
• Willingness to work evenings, weekends and holiday event schedules.
• Physical ability to stand, walk, and climb stairs for extended periods in all weather.

Responsibilities

• Lead, mentor, and support Event Security Agents and Fan Experience Hosts, ensuring they are prepared and professional.
• Oversee fan-facing and back-of-house operations on event days, including entry gates, concourses, seating and restricted areas.
• Monitor crowd activity and address safety, security, or crowd management concerns.
• Conduct incident investigations, document findings, and follow-up actions.
• Work with agents on incident reporting and post-incident debriefings.
• Conduct pre-event briefings on expectations, priorities, and procedures.
• Serve as escalation point for high-risk situations and coordinate with other departments.
• Manage real-time staffing deployments for call-ins and absences.
• Facilitate post-event debriefings to review performance and improvements.
• Ensure adherence to venue policies, codes of conduct, and safety procedures.
• Champion health, safety, and security initiatives and guest service.

Skills

Security licenses

5+ years security experience

Leadership

Coaching

People management

Communication

Conflict resolution

Decision making

Calm under pressure

People-first mindset

Event operations

Crowd management

Emergency procedures

Safety regulations

Availability

Physical stamina

Job description

At Calgary Sports and Entertainment Corporation (CSEC), we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to our team!

THE POSITION

As an Event Security Supervisor within the Fan Experience and Security Team, you will play a key role in leading the team responsible for ensuring the safety and security of all guests, staff, and players during events. As part of the leadership group, you will contribute to the development of Event Security Agents and Fan Experience Hosts, helping to create a safe, professional, and welcoming atmosphere for all fans where Every Moment Matters.

In this position, you will oversee frontline event security operations while supporting a fan-centric approach to service. A major focus of the role is mentoring and developing event staff, providing guidance, coaching, and support as challenges arise throughout each event.

This role is well-suited for individuals with strong leadership abilities, experience in event security, and a commitment to delivering a secure and positive fan experience at Calgary’s premier events.

WHY JOIN THIS TEAM

• Be able to be a part of something that is bigger than one person and is a true team environment, without all of us, events cannot happen.
• Gain valuable experience in Sports and Entertainment with both back and front of house experiences.
• Get to be a part of some of the most exciting events in Calgary's history!

KEY RESPONSIBILITIES

• Lead, mentor, and support Event Security Agents and Fan Experience Hosts, ensuring they are prepared, confident, and equipped to perform their duties professionally and efficiently.
• Oversee fan-facing and back-of-house operations on event days, including entry gates, concourses, seating sections, and restricted areas.
• Monitor crowd activity and proactively address emerging safety, security, or crowd management concerns.
• Conduct thorough incident investigations, accurately documenting findings and any required follow-up actions.
• Work with Event Security Agents on Incident Reporting and Use of Force Reviews, approving reports and post incident debriefings.
• Conduct pre-event briefings to review event expectations, attendance levels, operational priorities, security procedures, and tactical skill reviews.
• Serve as the escalation point for complex, sensitive, or high-risk situations, ensuring timely, effective, and appropriate responses.
• Coordinate with the Command Centre and other key departments, including security, medical, and venue operations, to manage incidents requiring collaborative support.
• Manage real-time staffing assignments, adapting deployments to cover call-ins, absences, and shifting operational needs.
• Facilitate post-event debriefings with Security Agents to review performance, recognize achievements, address challenges, and identify areas for improvement.
• Ensure all Event Security staff follow venue policies, Fan Code of Conduct, uniform standards, and established safety procedures consistently.
• Champion health, safety, and security initiatives, helping foster a culture of professionalism, vigilance, and exceptional fan service.
• Support a safe and welcoming guest experience from ingress through egress, maintaining an approachable and service-focused presence.
• Perform additional duties as assigned.

THE INDIVIDUAL

The ideal individual will have the following background:

• Alberta SSIA Security license and AGLC Pro-Serve, with ability to obtain AGLC Pro-Tect within 30 days of employment.
• Minimum of 5 years of previous security and/or event experience, with a proven record of leadership.
• Strong leadership, coaching, and people-management skills.
• Exceptional communication, conflict resolution, and decision‑making abilities, remaining calm and professional under pressure.
• A people‑first approach with a genuine passion for safety, security, and creating positive fan experiences.
• Knowledge of event operations, crowd management, emergency response protocols, and safety regulations.
• Availability to work evenings, weekends, and holiday event schedules.
• Physical ability to stand, walk, and climb stairs for extended periods, indoors or outdoors, in all weather conditions.

This position will remain open until suitable candidates are found.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.