Event Security Agent (Part-Time)

OEG Sports & Entertainment; Edmonton; On-site; CAD 25,000 - 29,000; Part time

Job summary

OEG Sports & Entertainment is seeking an Event Security Agent on a part-time basis at Rogers Place in Edmonton. You will be part of our Fan Experience and Security team, delivering world-class customer service and maintaining a welcoming, safe environment for fans.

Responsibilities include greeting fans, promoting Rogers Place services, enforcing policies, screening for security threats, patrolling, handling incidents, and coordinating with police and medical staff as needed.

Qualifications

• Valid Alberta SSIA license is required.
• Valid ProServe and ProTech registrations are required or easily attainable online.
• First Aid and CPR C is an asset.

Responsibilities

• Greet fans and welcome them with Rogers Place's signature approach.
• Educate fans about Rogers Place services and products to enhance experience.
• Promote a safe and kind environment for guests and staff.
• Adhere to Rogers Place policies, procedures and code of conduct.
• Screen fans during ingress using walk-through metal detectors and hand wanding; conduct bag searches.
• Patrol assigned areas and respond to emergencies.
• Attend to guest incidents with a calm demeanor and de-escalate as needed.
• Liaise with Police and Medical during incidents to ensure safety.
• Complete incident reports and required documentation for security incidents.

Skills

Customer service

Guest experience

De-escalation

Job description

Event Security Agent (Part-Time)

Pay Rate: $19.50

Are you a friendly and passionate team player looking for an exciting part time job in the fast-paced world of Sports and Entertainment? Become a part of our Fan Experience and Security team at Rogers Place. Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well! We play as a team, and with devoted integrity towards our common purpose. Through our world class talent, we strive toWin. On and Off the Ice.

Our Fan Experience and Security team is providing world class customer service that exceeds our guests’ expectations and creates memorable moments that last a lifetime. As a member of our Fan Experience and Security team, you will have an opportunity to create a welcoming and exciting environment that brings the best fans in the country to their feet.

Requirements:

• Valid Alberta Security Services and Investigator Act License (SSIA)
• Valid ProServe and ProTech (easily attainable online)
• Valid Standard First Aid and CPR C is an asset

50% availability; you must be available for 50% of the events scheduled at Rogers Place in a month.

• Make all our fans feel welcome by greeting them with our signature approach.
• Enhance our fans’ experience through sharing and educating them about Rogers Place services and products.
• Promote a safe and kind environment comfortable for guests and staff.
• Ensure adherence to Rogers Place policies, procedures and code of conduct.
• Screening fans during ingress using walk-through metal detectors and hand wanding techniques, & conducting bag searches
• Patrol assigned area(s).
• Respond to emergency situations.
• Attend to guest incidents while maintaining a positive demeanor while deescalating the situation.
• Liaison with Police and Medical during incidents to ensure the safest environment for guests and staff.
• Complete incident reports and required documentation for all security incidents.

Does this sound like you?

• You have a positive attitude.
• You are a reliable team member, and your team can count on you.
• You are curious and enjoy learning new skills.
• You would like to play an influential role in delivering a renowned customer experience.
• You have experience as a security agent or are looking for an opportunity to learn.