Grey Cup - Fan Experience Host

Calgary Sports and Entertainment; Calgary; On-site; CAD 22,000 - 33,000; Part time

Job summary

Calgary Sports and Entertainment Corporation is seeking temporary Fan Experience Team Members for Grey Cup events in Calgary. You will welcome fans, assist with tickets and basic security screening, and guide guests through venues to ensure a memorable experience.

Ideal candidates are friendly, calm under pressure, and able to work outdoors in a high-energy stadium setting. This role emphasizes guest service, safety, and collaboration with the Event Command team during a major Canadian sports

Qualifications

• Available to work the Grey Cup duration Nov 12–16, 2026.
• Able to stand and walk for extended periods and climb stairs.
• Friendly, calm under pressure in fast-paced environments.
• Strong communication and guest-service orientation.
• Able to work outdoors and in noisy venues.

Responsibilities

• Greet guests and assist with ticketing and security screening.
• Assist with wayfinding and venue information.
• Communicate with Event Command and leadership teams.
• Participate in health and safety programs.
• Support fan experience and crowd management.

Skills

Communication skills

Interpersonal skills

Teamwork

Tools

Two-way radios

Job description

Calgary Sports and Entertainment Corporation is hiring temporary positions to work events during the 2026 Grey Cup Festival! If you’re looking for an opportunity to be a part of Canada’s biggest celebration, then come join our team!

Must be available to work the duration of Grey Cup & Grey Cup Festivities November 12, 2026 to November 16, 2026. An orientation will be scheduled prior to November 12th, 2026.

THE POSITION

As a member of our Fan Experience and Security Department, you’ll be the face of our venues, creating unforgettable first and last impressions for fans coming to Grey Cup! The moment fans arrive, you’ll be the ones to set the vibes, from welcoming fans while taking tickets or assisting them through primary security screening, to assisting them with wayfinding and crowd management.

Our Fan Experience Team Members are more than just frontline support, we are the friendly face, storyteller, and strategic problem solver for our fans. With being the primary contact for our fans, you will be able to make lasting impressions in some of the most memorable experiences our fans will have.

If you’re passionate about people, thrive in high-energy environments, and want to play a key role in delivering world‑class experiences, this is your chance to be part of a team that makes every event a successful one on one of the largest stages in Calgary.

KEY ACCOUNTABILITIES

• Creating a welcoming and inclusive environment for all to come to our building for an expectational experience.
• Assist with guest arrival while ticket taking and assisting our guests through security screening.
• Create a personal understanding of our venues to best assist our fans with way finding and education on our standards and Fan Code of Conduct.
• Work with your supervisor to creatively solve problems or concerns our fans have.
• Strong communication skills to communicate through different channels to our Event Command and leadership teams.
• Participate and be a champion of the health and safety of our team, fans and venues.
• Active participation in the Safety Program and follow all safety rules.
• All other duties as assigned.

THE INDIVIDUAL

The ideal individual will have the following background:

• This position involves extended periods of standing and walking, including frequent use of stairs.
• A people first approach with a genuine passion for creating a great experience.
• Ability to remain calm, professional and friendly in fast paced environments.
• Strong communication and interpersonal skills, with the ability to use two-way radios, phones, and text.
• Be a team player with the understanding that everything we do is for the best and safest fan experience.
• Ability to work in a sensory overloading environment.
• Ability to work outside.

Must be available to work the duration of Grey Cup & Grey Cup Festivities November 12, 2026 to November 16, 2026. This is a temporary role for the Grey Cup and will end at the end of November 16, 2026.

This position will remain open until suitable candidates are found.

CSEC is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.