Team Lead, Crew Assignment Office (CAO)

Air Transat; Quebec; On-site; CAD 55,000 - 75,000; Full time

Job summary

Air Transat invites applications for a CREW ASSIGNMENT OFFICE COORDINATOR role in Quebec. You’ll collaborate with the Manager of Crew Assignment to ensure daily flight operations run smoothly, coach CAO coordinators, and maintain compliance with regulatory standards.

You’ll help develop the team’s skills, monitor training, and liaise with internal and external partners. Bilingual French/English is required, with heavy emphasis on CARs and collective agreements.

Qualifications

• High school diploma or equivalent.
• 3+ years of crew management experience.
• 3+ years in Transport Canada regulated environment.
• 1+ year in team coordination/supervision/management.
• Strong knowledge of CARs and crew collective agreements (PNT/PNC).
• Excellent MS Office and collaborative tools skills; knowledge of AIMS and Sabre is an asset.
• Bilingual in French and English (oral and written).

Responsibilities

• Supervise, coach and support CAO coordinators in daily activities.
• Maintain smooth crew assignment operations and resolve issues.
• Ensure compliance with crew collective agreements and Transport Canada regulations.
• Coordinate training, onboarding and knowledge development for coordinators.
• Monitor qualifications, training and in-flight training of flight deck crew (PNT).
• Update operational procedures and reference tools (e.g., SharePoint).
• Oversee travel and accommodation bookings for crew and follow-ups.
• Collaborate with departments, unions and suppliers to coordinate special operations and sub-contracts.

Skills

Leadership

Analytical skills

Communication

Problem-solving

Talent development

Priority management

MS Office

AIMS and Sabre

Education

High school diploma

Tools

MS Office

AIMS

Sabre

Job description

Company Description

Be part of the journey!

Our mission is to be our customers' and team's favorite airline.

Open-mindedness, care for others, intelligence at work and above all a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on several occasions, and this is just the beginning.

Want to join us? You'll have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

In collaboration with the Manager of Crew Assignment, the incumbent coordinates the activities of the Crew Assignment Office (CAO) and supports the coordination team to ensure the smooth running of daily flight operations. They contribute to the team's skills development, ensure compliance with collective agreements and regulatory requirements, and act as a resource person with multiple internal and external partners.

Responsibilities

• Supervise, coach and support CAO coordinators in their daily activities.
• Ensure the smooth running of crew assignment operations and intervene as needed to resolve operational issues.
• Ensure compliance with crew collective agreements and Transport Canada regulations.
• Coordinate training, onboarding and knowledge development of coordinators.
• Monitor qualifications, training and in-flight training of flight deck crew (PNT).
• Ensure the updating of operational procedures and reference tools, including SharePoint.
• Control the quality of travel and accommodation bookings for crew members and ensure required follow-ups.
• Collaborate with various departments, union partners and suppliers to coordinate special operations and sub-contracts.

Qualifications

• High school diploma.
• Minimum of three (3) years of experience in crew management.
• Minimum of three (3) years of experience in an environment regulated by Transport Canada.
• Minimum of one (1) year of experience in team coordination, supervision or management.
• Excellent knowledge of Canadian Aviation Regulations (CARs) and collective agreements for flight deck crew (PNT) and cabin crew (PNC).
• Strong analytical, problem-solving, communication, mobilizing leadership, talent development and priority management skills.
• Excellent command of MS Office tools (Word, Excel, Outlook, Teams) and demonstrated ease with collaborative digital tools and AI. Knowledge of AIMS and Sabre systems is an asset.
• Ability to learn quickly and adapt to new technologies.
• Oral and written proficiency in French and English*.

Additional Information

*A good command of French is required for positions in Quebec. The incumbent will need to communicate frequently in English, both orally and in writing, with colleagues, customers and other stakeholders, both in Quebec and internationally.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity prevails. We strive to bring together a workforce that reflects the diversity of our customers and the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, please contact us so that we can properly meet your needs together.