Supervisor, Quality Assurance

SC Johnson Professional® Canada; Brantford; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the professional market is seeking a Quality Assurance Supervisor to oversee QA activities, ensure compliance with regulations, and manage a team. The role requires strong communication skills and the ability to multitask effectively. This position is essential for maintaining high-quality standards and will involve direct supervision of QA staff and participation in audits.

Qualifications

• Minimum of five years work experience in quality assurance and validation.
• Proficient knowledge of electronic systems including MS Word and MS Excel.

Responsibilities

• Supervise QA Analysts and ensure training is up to date.
• Prepare paperwork for finished product release.
• Participate in regulatory audits (FDA, Health Canada).

Skills

Communication

Problem-Solving

Multitasking

Interpersonal Skills

Education

Bachelor’s degree in science, engineering or a related field

Tools

MS Office

Job description

Joining the team at SC Johnson Professional makes you part of a family company with a deep history in the professional market as a leading manufacturer of skincare, cleaning and hygiene products, and smart technologies. We provide solutions to Healthcare, Clean Industrial, Industrial, Office & Institutional, Hospitality & Travel, and Retail & Entertainment markets.

SC Johnson Professional is a business unit within SC Johnson, a family-owned and led company and leading manufacturer of quality, trusted products since 1886.

About The Role

The Supervisor, Quality Assurance is to perform day-to-day quality assurance, compliance and validation activities in compliance with Health Canada GMP & FDA cGMP regulations. Increasing depth of knowledge within own work area in order to perform hands-on routine and procedural tasks should be demonstrated. Knowledge of electronic systems including Smartsheet and MS Office applications will be required as part of the job. The person should be highly motivated, a self-starter, and be able to work with a team on projects as well as on their own. The position requires execution of multiple projects at the same time and good communication skills to keep peers and management up to date with progress of all projects in order to ensure projects are completed in a timely manner and on schedule. The position will supervise QA staff.

Key Responsibilities

• Supervise QA Analysts ensuring that training is up to date, appropriate cross-training is implemented to ensure business continuity and tasks are scheduled to meet production goals
• Prepare paperwork for finished product release (C of A's, release paper).
• Issue technical documents such as working batch records and packaging records to production.
• Participate in regulatory audits (FDA, Health Canada)
• Work with customer and label supplier to create and revise product labels.
• Develop and implement standard operating procedures in support of quality systems at SCJ-Pro
• Support the administration, review and approval of key quality management system (QMS) documents including Deviation Reports, Change Controls, CAPA, Complaint Investigations and Training
• Participates in investigation and follow-up for non-conformances (OOS and OOT).
• Perform quality review on GMP documents such as Batch records, SOP, Change control, Deviation etc. as required.
• Communicates regularly with production and QA compliance staff to allow other departments to effectively plan their activities.
• Support the Associate Manager, Quality with hosting customer audits and regulatory inspections
• Prepare weekly and monthly reports to be submitted to Associate Manager, Quality to ensure visibility of QMS requirements and performance including the compilation of quality metrics to facilitate monitoring and management of the SCJ-Pro Quality System
• Writes Annual Quality Report (AQR) and makes recommendations to improve the Quality System based on past performance against quality metrics.
• Assist in the writing of Annual Product Quality Reports (APQRs) for product consistency regarding their quality, including the deviations, change controls and customer complaints. APQRs are sent to related customers.
• Support validation/qualification activities for cleaning, equipment, facility, and processes.
• Work in a manner and with protective devices, measures and procedures required by the Occupational Health and Safety Act and the regulations; and
• Use or wear protective equipment, devices or clothing that the company requires.
• Perform other tasks assigned by Quality & Validation Manager
  
  
  

Required Experience You’ll Bring

• Bachelor’s degree in science, engineering or a related field, obtained through accredited university
• Minimum of five (5) years work experience in quality assurance and validation in a pharmaceutical manufacturing industry, cGMP/ GLP environment required.
  
  
  

Preferred Experiences And Skills

• Proficient knowledge of electronic systems including MS Word and MS Excel
• The ability to multitask and manage time effectively to ensure all work streams are managed
• Emotional resilience and an ability to work under pressure with a "can do attitude"
• Ability to process a high volume of planned and un-planned work effectively
• A determination to continually develop and improve existing processes
• Strong interpersonal skills required to effectively liaise with manufacturing staff, administration staff and external contacts.
• Good verbal and written communication skills in dealing/corresponding with outside contacts and internal staff.
• Good judgement and problem-solving skills necessary when dealing with results that require modifications/resolving.
• Experience in supervising a small team of direct reports is an asset
  
  
  

Job Requirements

• 40 hours per week
• Required to be “on call” after regular work hours and occasional extra hours may be required in emergency situations.
• Exempt from overtime due to supervisory nature of position.
• This position is not eligible from remote work
• This position is not eligible for relocation
  
  
  

Inclusion & Diversity

We believe Inclusion and Diversity is more than a program. We embed inclusive practices in our day-to-day work, the way we relate to our colleagues, collaborate, and make decisions.

We value the collective richness of the differences people bring to the organization, including style, personality, thoughts, race, ethnicity, culture, religion, gender, gender identity, sexual orientation, age, and disability – that enables all to bring their full contributions to the organization.

SC Johnson & Son Inc., SC Johnson Professional, and SC Johnson Lifestyle Brands is committed to accessibility in its workplace and recruitment processes for persons with disabilities. If you require accommodation in order to participate in this recruitment process, please contact Human Resources.