Kellys Landing - FOH Supervisor

The-Landing-Group; Toronto; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Employee discount (20% at Brand)

Growth and development opportunities

Job summary

The-Landing-Group is seeking a Front of House Supervisor to lead service on the floor, coach staff, and ensure a warm, seamless guest experience. You will coordinate flow, greet guests professionally, and support servers during peak periods to maintain high standards.

This role focuses on overseeing bar operations for profitability, managing cash processes at close, and collaborating with kitchen and bar teams.

Qualifications

• Experience leading a restaurant floor and guiding a team.
• Strong hospitality mindset focused on guest experience.
• Ability to guide a team in a fast-paced, high-volume setting.
• Confident communication and ability to support and mentor staff.
• Ability to manage multiple priorities and stay composed under pressure.

Responsibilities

• Act as a floor leader during service, supporting the team and elevating guestexperience.
• Greet guests warmly and engage professionally to set hospitality tone.
• Support servers with order taking, table maintenance, and service flow.
• Ensure timely, accurate delivery of food and beverages.
• Handle guest feedback in real time, escalating when needed.
• Coordinate floor plans, seating flow, and pacing of service.
• Support cash handling and ensure accurate payments and closeouts.
• Maintain cleanliness and organization of dining areas.
• Collaborate with kitchen and bar teams for smooth service.
• Provide on-the-floor coaching and train new team members.
• Reinforce brand standards and expectations during shifts.

Skills

Leadership

Guest service

Cash handling

Team coaching

Job description

The ideal Front of House Supervisor has excellent communications skills and the ability to motivate and direct others. As a your primary focus will be to manage all marketing programs for the restaurant and to oversee bar operations to ensure profitability.

What you will do in this role:

• Act as a floor leader during service, supporting the team and driving an elevated guest experience
• Greet and engage guests in a warm, professional manner, setting the tone for hospitality
• Support servers with order taking, table maintenance, and service flow during peak periods
• Ensure food and beverage orders are delivered accurately and in a timely manner
• Handle guest feedback and resolve minor concerns in real time, escalating when appropriate
• Assist with coordinating floor plans, seating flow, and pacing of service
• Support cash handling procedures and ensure accuracy with payments and closeouts
• Maintain cleanliness and organization of the dining room and service areas
• Collaborate closely with kitchen and bar teams to ensure smooth and consistent service
• Provide on-the-floor coaching and guidance to team members to uphold service standards
• Support training of new team members and reinforce brand standards and expectations

What we are looking for from you:

• Previous experience in a restaurant environment; leadership or keyholder experience is an asset
• Strong hospitality mindset with a genuine focus on guest experience
• Ability to lead by example in a fast-paced, high-volume setting
• Confident communication skills and the ability to support and guide a team
• Strong problem-solving skills and composure under pressure
• Solid understanding of food and beverage service, including menu knowledge
• Organized and detail-oriented with the ability to manage multiple priorities
• Comfortable handling cash and supporting end-of-shift procedures
• A team-first attitude with a willingness to step in wherever needed
• Ability to manage multiple priorities and meet strict deadlines

What’s in it for you:

• 20% employee discount dining card valid at participating Recipe brands
• Pay Range: $23 an hour
• Flexible scheduling
• Competitive wages
• The chance to be part of a close-knit team that feels like family
• Growth and development opportunities within the restaurant
• Career advancement opportunities in a company that owns some of Canada’s most iconic brands.