Supervisor / Manager in Training

Manufacturing Job Site; Cambridge; On-site; CAD 25,000 - 34,000; Full time

Job summary

Manufacturing Job Site in Guelph, ON is seeking an Automotive Store Manager to oversee daily store operations, customer service, staff leadership and sales performance. You will lead technicians, ensure service quality, manage inventory and safety compliance to drive business growth.

The role emphasizes achieving revenue goals, controlling costs, scheduling and training staff, and delivering an outstanding customer experience in a fast-paced automotive service environment.

Qualifications

• Experience in store/retail management.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Solid understanding of inventory control and budgeting.
• Ability to resolve conflicts and improve processes.

Responsibilities

• Supervise and mentor technicians and customer service staff.
• Manage daily store operations and workflow.
• Ensure exceptional customer service and satisfaction.
• Monitor sales performance and achieve revenue goals.
• Maintain inventory levels and order supplies as needed.
• Handle employee scheduling, hiring, training, and performance evaluations.
• Enforce workplace safety standards and company policies.
• Resolve customer complaints professionally and effectively.
• Prepare reports and analyze key performance metrics.
• Ensure vehicles are serviced accurately and efficiently.

Skills

Leadership

Customer service

Sales

Inventory management

Conflict resolution

Staff training

Automotive service knowledge

Operational planning

Job description

335 Woodlawn Road West, Guelph, ON, N1H 7K9

$18.00 - $25.00 Hourly

Automotive Store Manager

The Automotive Service Manager is responsible for overseeing all aspects of daily store operations, including customer service, staff leadership, sales performance, inventory control, and health and safety compliance. The Manager manages and develops a team of technicians to ensure efficient vehicle maintenance services while maintaining high standards of quality and customer satisfaction. This role is accountable for achieving sales targets, controlling operating costs, resolving customer concerns, scheduling employees, training new staff, and ensuring adherence to company policies and automotive service procedures. Focused on creating a positive customer experience, improving operational efficiency, and driving business growth.

Key Responsibilities

• Supervise and mentor technicians and customer service staff.
• Manage daily store operations and workflow.
• Ensure exceptional customer service and satisfaction.
• Monitor sales performance and achieve revenue goals.
• Maintain inventory levels and order supplies as needed.
• Handle employee scheduling, hiring, training, and performance evaluations.
• Enforce workplace safety standards and company policies.
• Resolve customer complaints professionally and effectively.
• Prepare reports and analyze key performance metrics.
• Ensure vehicles are serviced accurately and efficiently.

Key Skills

• Leadership and team management
• Customer service excellence
• Sales and business development
• Inventory and budget management
• Conflict resolution
• Staff training and coaching
• Automotive service knowledge
• Operational planning and organization