Supervisor, Loan Administration

fccfac; Edmonton; Hybrid; CAD 94,000 - 128,000; Full time

Benefits offered by this job

Hybrid work options

Benefits and wellness programs

Job summary

FCC is seeking a Supervisor, Loan Administration to lead a team of Loan Administration Technicians across Canada. You will guide operations, improve processes and ensure efficient, customer-focused service within the Loan Administration Centre.

The role requires a bachelor's or equivalent with several years of lending experience, a strong coaching mindset, and proven leadership to drive change in a dynamic environment. Hybrid work options are available.

Qualifications

• Bachelor's degree in administration or commerce with 3+ years relevant experience, or a 2-year diploma with 5+ years of relevant experience.
• Foundational knowledge of lending practices with a focus on loan administration.

Responsibilities

• Lead, coach and support a loan administration team while championing change and fostering a positive, engaged team culture.
• Identify opportunities to improve processes and policies, and recommend practical solutions to operational challenges.
• Coordinate workloads, support timely delivery and guide the team through deadlines, exceptions and problem resolution.
• Work closely with Loan Administration Centre leadership to support strategic direction and maintain strong relationships with internal and external partners.
• Recruit, onboard and develop team members through coaching, performance management, cross-training and continuous learning.

Skills

Leadership

Coaching

Team management

Customer service

Analytical thinking

English fluency

Education

Bachelor's degree in administration or commerce

Two-year diploma or certificate in related field

Tools

Loan administration software

Document repository systems

Job description

Closing Date (MM/DD/YYYY): 08/31/2026

Worker Type: Permanent

Language(s) Required: English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) : $94,620 - $128,020

Why FCC?

At FCC, we're proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here's what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
• Hybrid work options

How you'll make an impact

Bring your leadership, coaching mindset and lending expertise to a team that plays a key role in supporting FCC customers across Canada. As Supervisor, Loan Administration, you'll lead a team of Loan Administration Technicians and help ensure the Loan Administration Centre operates efficiently, consistently and with a strong customer focus. You'll create an environment where people feel supported, engaged and equipped to do their best work, while using your problem-solving skills and analytical mindset to guide the team through change, competing priorities and evolving business needs.

From coaching and onboarding to succession planning, staffing and continuous improvement, you'll help shape a high-performing team that delivers quality results and contributes to FCC's mission of supporting Canadian agriculture and food. If you're a collaborative leader who builds trust, strengthens relationships and looks for smarter ways to work, this is an opportunity to make a meaningful impact with a purpose-driven organization.

What you'll do

• Lead, coach and support a loan administration team while championing change and fostering a positive, engaged team culture
• Identify opportunities to improve processes and policies, and recommend practical solutions to operational challenges
• Coordinate workloads, support timely delivery and guide the team through deadlines, exceptions and problem resolution
• Work closely with Loan Administration Centre leadership to support strategic direction and maintain strong relationships with internal and external partners
• Recruit, onboard and develop team members through coaching, performance management, cross-training and continuous learning

What you'll bring to the team

Required qualifications

• A bachelor's degree in administration or commerce and at least three years of relevant experience, or a two-year diploma or certificate in a related field and at least five years of relevant experience (or an equivalent combination of education and experience)
• Foundational knowledge of lending practices with a focus on loan administration

Preferred qualifications

• General working knowledge of personal property registries and online document repository systems and methodology

You belong here

At FCC, we're committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we're dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:

• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: [e-mail]. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.