Supervisor - Inside Sales - Safety

Wesco; Fort McMurray; On-site; CAD 91,000 - 114,000; Full time

Benefits offered by this job

Bonus plan

Benefits package

Job summary

Wesco in Fort McMurray, Alberta is seeking an Inside Sales Supervisor to lead daily branch operations, ensuring safety, efficiency, and customer focus. You will work with sales and operations to support objectives and drive continuous improvement.

The ideal candidate will be collaborative, with strong communication, analytical and problem-solving skills. You will oversee inventory, staff development, and supplier engagement, leveraging MS Office and branch reporting tools.

Qualifications

• Minimum high school diploma; bachelor's degree preferred.
• 5+ years inside sales experience.
• Knowledge of business principles and inventory management.
• Strong communication and customer service skills.
• Proficient in Microsoft Office and reporting.

Responsibilities

• Supervise inside sales and counter staff daily.
• Coach and mentor staff on order entry and quotations.
• Lead scheduling and workload distribution.
• Assist with hiring, performance reviews, and training.
• Analyze trends and support branch action plans.
• Coordinate with suppliers for returns and credits.
• Manage credit and collections processes.
• Provide product training to team and vendors.

Skills

Leadership

Communication

Analytical skills

Problem solving

Team management

Time management

Customer service

Budgeting

Sales support

Inventory management

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Branch systems

CRM software

Job description

Job Description

The Inside Sales Supervisor leads the daily operations of the branch, ensuring a safe, efficient, and customer-focused environment. Working closely with sales and operations leaders, this role supports business objectives, operational excellence, inventory management, compliance, customer service, and team development. The supervisor provides leadership to branch employees, assists with sales and warehouse activities as needed, and uses operational and financial reporting to drive continuous improvement.

The ideal candidate is a collaborative leader with strong communication, analytical, and problem-solving skills. They are comfortable working across functions, managing branch operations and inventory, supporting sales initiatives, and implementing standardized processes. Proficiency in Microsoft Office and the ability to learn branch systems and reporting tools are required.

Responsibilities

• Provides immediate supervision of inside sales and counter personnel.
• Coachesand mentors inside and counter staff on order entry, quotations, margin enhancement, problem solving, and communication etiquette.
• Takes leadership and direction from branch management and communicates to employees.
• Assists with team workload distribution.
• Verifies attendance records, provides input on hiring matters, assists with performance appraisals, takes direction on training and development of staff, and assists with disciplinary actions.
• Analyzes trends and provides input on branch action plans to correct issues, improve service, and optimize productivity.
• Serves asliaisonwith suppliers for return authorizations.
• Directs credit management in extension of credit and collection of accountsreceivablele claims and deductions.
• Provides and organizes product training for team and vendors.

Qualifications

• High School Degree or equivalent required; Bachelors’ Degree preferred
• 5+ years required of inside sales experience
• Knowledge of business and management principles, including strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Administrative and clerical procedures and systems such as word processing, managing files and records and other office procedures and terminology
• Strong verbal, written, analytical, persuasion and interpersonal skills
• Excellent communication and computer skills
• Effective time management
• Forklift experience preferred or a willingness to learn
• Demonstrate teamwork, leadership, and flexibility
• 2 years preferred of sales supervision and department site P&L
• 3 years of experience preferred in industrial safety products, PPE, and restoration and abatement equipment.
• Ability to travel 0% - 25%

Compensation Details: $90,950 - $113,687 Annually

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.