Representative - Inside Sales - Communications & Security Solutions

Wesco; Toronto; On-site; CAD 41,328,000 - 44,083,000; Full time

Benefits offered by this job

Commission plan

Bonus / incentive program

Benefits package

Job summary

Wesco in Toronto is seeking an Inside Sales Representative to engage with existing customers and increase sales of Wesco products and services. You will create and up-sell orders, driving customer satisfaction and adding value to the buying experience.

You will collaborate with outside sales to meet goals, with a compensation structure that includes commission and a base salary, plus a benefits package. This role requires proactive selling and strong communication.

Qualifications

• High School Degree or Equivalent required; Bachelor’s degree preferred.
• 2-4 years of sales and sales administration experience; productive professional contributor.
• Familiar with Microsoft Office; able to perform basic computer tasks.

Responsibilities

• Obtain orders via email/phone, enter items, and relay delivery expectations.
• Upsell by suggesting related items and leveraging buying history.
• Own and develop opportunities from marketing, outside sales, and national accounts.
• Identify process improvement opportunities to streamline workflows.
• Prepare and follow up on quotes to secure orders or analyze losses.
• Review open orders and action items at risk of late delivery.
• Maintain backorder and expediting reports and notify customers as needed.
• Report industry trends and customer feedback to management.

Skills

Sales experience

Communication

Microsoft Office

Customer service

Teamwork

Multi-tasking

Independent work

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

CRM basics

Job description

Job Description

As a Inside Sales Representative, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required;Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%
• This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**

Compensation Details: $29.99 - $32.00 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

About The Team

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.