Supervisor - Front of House

Montanas BBQ & Bar; Calgary; Presencial; CAD 42.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

20% employee discount dining card

Flexible scheduling

Growth opportunities

Descripción de la vacante

Montana's BBQ & Bar is hiring a Supervisor at our 130th Ave location. You will join the restaurant leadership team to help manage daily operations, drive guest satisfaction, and coach the Q-Crew to deliver a memorable BBQ experience.

Bring hospitality experience and strong communication; you will work in a fast-paced environment with a focus on profitability and brand standards. Competitive wages and an energetic team await.

Formación

• Prior hospitality experience
• Strong interpersonal and communication skills
• Knowledge of Point of Sale systems
• Ability to work in a fast-paced environment
• Ability to understand guest experience and anticipate guest needs
• Mediation and facilitation skills to resolve guest and team concerns
• Superior teamwork and energy in fast-paced settings

Responsabilidades

• Support day-to-day leadership of the restaurant as a Supervisor
• Help identify root causes of guest satisfaction gaps and assist corrective actions
• Coach Q-Crew to ensure consistent delivery of quality food and inviting atmosphere
• Communicate with guests to gain insights and drive improvements
• Train and develop Q-Crew and participate in hourly staff training
• Support in managing labour budgets and profitability targets
• Maintain operating practices including HACCP, inventory, and rotation of stock
• Ensure compliance with cash handling, deposits and audits

Descripción del empleo

Montana's is hiring a Supervisor at our 130th Ave location!

Montana’s is where BBQ-lovers, friends and family alike get together in an energetic gathering place to devour mouth-watering favourites fresh off the grill. We’re looking for friendly, down-to-earth Team Members who are passionate about cooking or serving the best BBQ in Canada and want to have a great time doing it.

As a Supervisor, you will assists in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant.

What You Will Do In This Role

Deliver a Perfect Guest Experience

• Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate
• Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected
• Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere
• Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience

People Development – Q-Crew Engagement

• Train and develop Q-Crew by providing coaching and performance improvement measures
• Participate in the training process for hourlyQ-Crew
• Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results
• Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each other

Financial and Restaurant Profitability

• Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q-Crew satisfaction, food safety, profitability etc)
• Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget
• Assist in the execution of operating plans to build business i.e. Marketing Action Plans, sales drives etc.

Restaurant Quality / Operational Excellence

• Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO)
• Maintain standards for restaurant opening and closing procedures and the uniform policy
• Complete and track completion of all activities of the daily checklists
• Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications
• Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures

Food / Restaurant Safety

• Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS
• Ensure compliance with respect to cash and inventory controls
• Ensure compliance with responsible alcohol service

What We’re Looking From You

• Prior experience in a hospitality setting
• Strong interpersonal and communication skills for interacting with the restaurant team and Guests
• Knowledge of Point of Sale Systems
• Ability to work in a fast-paced environment while balancing competing priorities
• Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests
• Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively
• Superior interpersonal skills and ability to work as part of a team
• Ability to multi-task and maintain high energy in a fast-paced environment

What’s In It For You

• 20% employee discount dining card valid at participating Recipe brands
• Flexible scheduling
• An energetic and dynamic team
• Competitive wages
• Fun working environment
• Growth and development opportunities within the restaurant
• Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.

Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact [e-mail]