Supervisor, Food Services

Mount Sinai Hospital (Toronto), Sinai Health; Toronto; On-site; CAD 51,000 - 64,000; Part time

Job summary

Hennick Bridgepoint Hospital is seeking a Food Services Supervisor to oversee patient meal preparation and service on a daily basis. You will lead front-line staff, manage scheduling and training, and ensure compliance with HACCP and public health standards while aligning with patient dietary needs and preferences.

The role emphasizes leadership, problem solving, and effective communication to maintain high-quality, safe meals across three daily offerings and snacks for 450+ patients.

Qualifications

• Mandatory diploma in hospitality-related field and 3 years of supervisory experience in Food Services.
• Preference for an undergraduate degree in business or hospitality and CSNM eligibility.

Responsibilities

• Oversee daily food service operations, ensuring high-quality meal preparation and delivery for patients
• Supervise and support food service staff, including scheduling, training, and performance management
• Ensure compliance with HACCP standards, public health regulations, and internal hospital food safety policies
• Monitor meal production and distribution, ensuring accuracy in patient dietary needs, portion control, and presentation
• Conduct routine inspections of food preparation, storage, and serving areas to maintain cleanliness and sanitation standards
• Manage inventory and supplies, ensuring proper stock levels while minimizing waste and controlling costs
• Collaborate with dietitians and healthcare teams to accommodate special diets, allergies, and patient meal modifications
• Handle customer service concerns, responding to patient and staff feedback regarding food quality and service
• Assist with menu planning and updates, ensuring meals meet nutritional standards and patient satisfaction goals
• Support departmental goals and initiatives, contributing to continuous improvement and operational efficiency
• Perform other duties consistent with the job classification as assigned

Skills

Payroll systems

Scheduling

OHSA regulations

CBORD

Microsoft Office

Leadership

Communication

Problem solving

Organization

Customer service

Education

Diploma in hospitality-related field

Undergraduate degree in Business Administration or Hospitality

CSNM eligibility

Tools

CBORD

Microsoft Office

Job description

Is this you?

Play a pivotal role in ensuring patients receive high-quality, nutritious meals that truly support their recovery journey. You’ll oversee fresh, from-scratch meal preparation and lead a frontline team responsible for delivering diverse, well-balanced meals tailored to patient needs. Your commitment to problem-solving and strong teamwork will drive a smooth daily operation that respects both public health standards and patient preferences. For those who excel at motivating people and orchestrating high-volume meal service, this role offers the perfect blend of challenge and purpose.

You are detail-oriented and take pride in ensuring every aspect of food service meets established standards. From monitoring dietary requirements and food safety protocols to upholding quality expectations, your vigilance ensures patients receive safe and appropriate meals. Effective supply management plays a key role in consistent service, and you approach vendor coordination with accuracy and care. Your attention to detail ensures the right ingredients and resources are always in place to support daily operations.

Are you at your best when faced with unpredictable situations that require quick, practical solutions? In this role, you’ll need to adjust quickly to shifting priorities, whether it’s managing unexpected staff absences or responding to operational changes. You approach these challenges with a calm, solution-focused mindset, ensuring they are resolved efficiently. Your adaptability plays a key role in maintaining smooth, uninterrupted service for patients.

If you are a leader who believes that clear communication and accountability drive team success, this role is well suited to your strengths. You know how to provide direction, address challenges, and create a positive work environment where staff feel valued and informed. Your ability to listen, share information, and encourage collaboration helps prevent misunderstandings and supports patient-focused service.

About our Food Services team

At Hennick Bridgepoint Hospital, our Food Services team is a passionate and dedicated group committed to delivering high-quality, nutritious meals that support patient healing and well-being. Guided by our vision of "Five-star quality nutrition served from the heart," we prepare fresh, from-scratch meals on-site, ensuring every patient receives food that is not only delicious but also tailored to their dietary needs and preferences.

Serving three meals and snacks daily to over 450 patients, our team of nearly 100 employees collaborate with dietitians, health care professionals, and kitchen staff to provide meals that meet medical, cultural, and personal requirements. With a strong focus on food safety, quality, and innovation, we foster a collaborative, team-oriented environment where every member plays a vital role in enhancing the patient experience.

In this role you will

• Oversee daily food service operations, ensuring high-quality meal preparation and delivery for patients
• Supervise and support food service staff, including scheduling, training, and performance management
• Ensure compliance with HACCP standards, public health regulations, and internal hospital food safety policies
• Monitor meal production and distribution, ensuring accuracy in patient dietary needs, portion control, and presentation
• Conduct routine inspections of food preparation, storage, and serving areas to maintain cleanliness and sanitation standards
• Manage inventory and supplies, ensuring proper stock levels while minimizing waste and controlling costs
• Collaborate with dietitians and healthcare teams to accommodate special diets, allergies, and patient meal modifications
• Handle customer service concerns, responding to patient and staff feedback regarding food quality and service
• Assist with menu planning and updates, ensuring meals meet nutritional standards and patient satisfaction goals
• Support departmental goals and initiatives, contributing to continuous improvement and operational efficiency
• Perform other duties consistent with the job classification as assigned

Job Requirements: Mandatory

• Diploma in a hospitality-related field
• Three (3) years of related supervisory experience in Food Services

Preferred

• Undergraduate degree in Business Administration or Hospitality related field
• Eligible for membership in the Canadian Society of Nutritional Management (CSNM)

Skills and Knowledge

• Proficiency with computerized payroll/scheduling systems
• Knowledge of scheduling processes
• Demonstrated knowledge of the regulations and standards of the Occupational Health and Safety Act
• Working knowledge of CBORD or other Food Services related software and Microsoft Office applications.
• Proactive and self‑motivated with excellent leadership, interpersonal, communication and problem solving skills
• Strong organization, coordination and planning skills
• Customer service and team oriented, professional and positive with an ability to make a strong contribution to the team

Job Type: Casual

Salary: Minimum - $37.149/hour; Maximum - $46.449/hour

Vacancy Type: New/Replacement Vacancy

Note

Flexibility in work hours is required to support the operational needs of the Food Services department, which includes evenings, weekends, and holidays.

If this sounds like you and you feel ready to build your food services career within health care,