Supervisor, Food Services

Hennick Bridgepoint Hospital, Sinai Health; Toronto; On-site; CAD 51,000 - 64,000; Full time

Job summary

Hennick Bridgepoint Hospital, part of Sinai Health, seeks a Food Services Supervisor to oversee inpatient meal service. You will lead a frontline team, ensure high-quality, from-scratch meals, and align with dietary needs and safety standards.

With a hospitality diploma and 3+ years in food service supervision, you’ll manage staffing, training, and inventory while maintaining cost controls and patient satisfaction on-site in Toronto.

Qualifications

• Diploma in a hospitality-related field.
• Three (3) years of supervisory experience in Food Services.
• Undergraduate degree in Business Administration or Hospitality related field.
• Eligible for CSNM membership.
• Proficiency with computerized payroll/scheduling systems.
• Knowledge of CBORD or other Food Services related software.
• Proactive and self-motivated with leadership, interpersonal, communication and problem solving skills.
• Strong organization, coordination and planning skills.
• Customer service and team oriented mindset.

Responsibilities

• Oversee daily food service operations, ensuring high-quality meal preparation and delivery for patients.
• Supervise and support food service staff, including scheduling, training, and performance management.
• Ensure compliance with HACCP standards, public health regulations, and internal hospital food safety policies.
• Monitor meal production and distribution, ensuring accuracy in patient dietary needs, portion control, and presentation.
• Conduct routine inspections of food preparation, storage, and serving areas to maintain cleanliness and sanitation standards.
• Manage inventory and supplies, ensuring proper stock levels while minimizing waste and controlling costs.
• Collaborate with dietitians and healthcare teams to accommodate special diets, allergies, and patient meal modifications.
• Handle customer service concerns, responding to patient and staff feedback regarding food quality and service.
• Assist with menu planning and updates, ensuring meals meet nutritional standards and patient satisfaction goals.
• Support departmental goals and initiatives, contributing to continuous improvement and operational efficiency.
• Perform other duties consistent with the job classification as assigned.

Skills

Leadership

Staff supervision

Attention to detail

Communication

Problem solving

Customer service

Teamwork

Education

Diploma in hospitality

Tools

CBORD

Payroll systems

Scheduling software

Microsoft Office

Job description

Play a pivotal role in ensuring patients receive high-quality, nutritious meals that truly support their recovery journey. You'll oversee fresh, from-scratch meal preparation and lead a frontline team responsible for delivering diverse, well-balanced meals tailored to patient needs. Your commitment to problem-solving and strong teamwork will drive a smooth daily operation that respects both public health standards and patient preferences. For those who excel at motivating people and orchestrating high-volume meal service, this role offers the perfect blend of challenge and purpose.

Is this you?

You are detail-oriented and take pride in ensuring every aspect of food service meets established standards. From monitoring dietary requirements and food safety protocols to upholding quality expectations, your vigilance ensures patients receive safe and appropriate meals. Effective supply management plays a key role in consistent service, and you approach vendor coordination with accuracy and care. Your attention to detail ensures the right ingredients and resources are always in place to support daily operations.

Are you at your best when faced with unpredictable situations that require quick, practical solutions? In this role, you'll need to adjust quickly to shifting priorities, whether it's managing unexpected staff absences or responding to operational changes. You approach these challenges with a calm, solution-focused mindset, ensuring they are resolved efficiently. Your adaptability plays a key role in maintaining smooth, uninterrupted service for patients.

If you are a leader who believes that clear communication and accountability drive team success, this role is well suited to your strengths. You know how to provide direction, address challenges, and create a positive work environment where staff feel valued and informed. Your ability to listen, share information, and encourage collaboration helps prevent misunderstandings and supports patient-focused service.

About Our Food Services Team

At Hennick Bridgepoint Hospital, our Food Services team is a passionate and dedicated group committed to delivering high-quality, nutritious meals that support patient healing and well-being. Guided by our vision of "Five-star quality nutrition served from the heart," we prepare fresh, from-scratch meals on-site, ensuring every patient receives food that is not only delicious but also tailored to their dietary needs and preferences.

Serving three meals and snacks daily to over 450 patients, our team of nearly 100 employees collaborate with dietitians, health care professionals, and kitchen staff to provide meals that meet medical, cultural, and personal requirements. With a strong focus on food safety, quality, and innovation, we foster a collaborative, team-oriented environment where every member plays a vital role in enhancing the patient experience.

In This Role You Will

• Oversee daily food service operations, ensuring high-quality meal preparation and delivery for patients
• Supervise and support food service staff, including scheduling, training, and performance management
• Ensure compliance with HACCP standards, public health regulations, and internal hospital food safety policies
• Monitor meal production and distribution, ensuring accuracy in patient dietary needs, portion control, and presentation
• Conduct routine inspections of food preparation, storage, and serving areas to maintain cleanliness and sanitation standards
• Manage inventory and supplies, ensuring proper stock levels while minimizing waste and controlling costs
• Collaborate with dietitians and healthcare teams to accommodate special diets, allergies, and patient meal modifications
• Handle customer service concerns, responding to patient and staff feedback regarding food quality and service
• Assist with menu planning and updates, ensuring meals meet nutritional standards and patient satisfaction goals
• Support departmental goals and initiatives, contributing to continuous improvement and operational efficiency
• Perform other duties consistent with the job classification as assigned

Job Requirements

Mandatory

• Diploma in a hospitality-related field
• Three (3) years of related supervisory experience in Food Services

Preferred

• Undergraduate degree in Business Administration or Hospitality related field
• Eligible for membership in the Canadian Society of Nutritional Management (CSNM)

Skills and Knowledge

• Proficiency with computerized payroll/scheduling systems
• Knowledge of scheduling processes
• Demonstrated knowledge of the regulations and standards of the Occupational Health and Safety Act
• Working knowledge of CBORD or other Food Services related software and Microsoft Office applications.
• Proactive and self-motivated with excellent leadership, interpersonal, communication and problem solving skills
• Strong organization, coordination and planning skills
• Customer service and team oriented, professional and positive with an ability to make a strong contribution to the team

Job Type: Casual

Salary: Minimum - $37.149/hour; Maximum - $46.449/hour

Vacancy Type: New/Replacement Vacancy

Note: Flexibility in work hours is required to support the operational needs of the Food Services department, which includes evenings, weekends, and holidays.

If this sounds like you and you feel ready to build your food services career within health care,

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women's and infants' health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email