Patient Food Services Supervisor

Compass Canada; Hamilton; On-site; CAD 50,000 - 61,000; Full time

Job summary

Compass Group Canada (Beaver) Ltd. is seeking a Food Service (Nutrition) Supervisor for an acute care setting.

You will oversee patient meal service, supervise staff, and ensure compliance with safety and dietary standards to deliver accurate and timely nutrition care. You will monitor operations, drive patient satisfaction, and manage resources within budget guidelines while maintaining strong relationships with clients and health care teams.

Qualifications

• Food handler certificate or provincial equivalent.
• CSNM preferred.
• 1–2 years supervising a diverse team in healthcare.
• Strong health and safety knowledge and training.
• Strong supervisory skills and ability to motivate staff.
• Employee relations experience in a unionized environment is an asset.
• Excellent customer service skills.
• Excellent communication skills (written and verbal).
• Knowledge of Microsoft Office.

Responsibilities

• Supervise daily operations of the Patient Food Services Department, including meal service to patients, sanitation, ware washing and security.
• Monitor operations and complete assessments with action plans to ensure optimal nutrition and meal service.
• Drive patient satisfaction and maintain client relationships through rounding.
• Address patient needs based on age and specific dietary considerations.
• Ensure compliance with Compass' Quality Assurance and Health and Safety Program, OHSA, and WHMIS."
• Manage and control resources to ensure quality, supply adequacy, and cost control within budgetary guidelines.

Skills

Food safety

Team supervision

Healthcare experience

Customer service

Communication

Microsoft Office

Health & safety

Union experience

Tools

Microsoft Office

Job description

The salary range for this position is $55,200 Annually. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy.

The Food Service (Nutrition) Supervisor in an acute care setting is responsible for overseeing the daily operations of patient food service to ensure safe, timely, and accurate meal delivery in alignment with prescribed diets and clinical requirements. This role provides direct supervision to food service staff, coordinates tray line and distribution activities, and ensures compliance with infection control, food safety, and dietary standards.

As a Patient Food Services Supervisor, you will:

• Supervise the daily operations of the Patient Food Services Department, including meal service to patients, sanitation, ware washing and security
• Continually monitoring operations, and completing assessments and necessary action plans to provide optimal nutrition care and meal service to patients/residents
• Drive patient satisfaction and maintain client relationships through rounding
• Recognize and adopt activities appropriate to the specific needs of the patient/resident population and demonstrate knowledge of specific issues directly related to age of patient population
• Ensure strict compliance with Compass' Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations
• Manage and control resources and materials to ensure quality, adequacy of supply and cost control within budgetary guidelines

About you:

• You must have a valid Food Handler Certificate or provincial equivalent
• CSNM is preferred
• A minimum of 1-2 years of experience in supervising a diverse team in healthcare environment
• Comprehensive health and safety knowledge and training
• Strong supervisory skills and the capability to motivate and lead staff
• Employee relations experience in a unionized environment is an asset
• Excellent customer service skills
• Excellent communication skills (written and verbal)
• Knowledge of Microsoft Office