Supervisor, Exemptions

City Of Edmonton; Edmonton; On-site; CAD 91,000 - 115,000; Full time

Job summary

City Of Edmonton seeks a skilled leader to oversee the Tax Exemptions team within the Assessment and Taxation branch. You will guide staff as they manage complex exemption programs and evolving legislation, while delivering exceptional customer service to a diverse set of community partners and government entities.

You will analyze policy, prepare council-facing reports, and ensure compliance with political sensitivities, leveraging CRM and Google applications to maintain confidential

Qualifications

• University degree in Public Administration, Business Administration, Commerce or Arts with related major.
• A Master’s Degree is considered an asset.
• 4 years progressively responsible experience in a collaborative role with focus on assessment and taxation, etc.

Responsibilities

• Ensure compliance with evolving legislation and regulations.
• Liaise with internal and external Community Partners including school boards, religious and charitable organizations, and government levels.
• Prepare and present complex information to Community Partners.
• Conduct surveys of other assessment and taxation jurisdictions to identify industry norms.
• Prepare reports for management and Council with research and recommendations.
• Review exemptions processes and update as needed.
• Supervise, coach, mentor, and train staff; delegate work and provide performance feedback.
• Coordinate and support Tribunal appearances.

Skills

Communication skills

Public administration

Policy knowledge

Change management

Supervisory experience

CRM

Google Applications

Education

University degree in Public Administration/related field

Master’s degree (asset)

Tools

CRM

Google Applications

Job description

Job Number: 55813The Assessment and Taxation branch is seeking a natural leader with an eye for detail who can oversee the Tax Exemptions team as they manage complex property tax exemption programs and legislation. Your excellent communication skills and dedication to providing excellent customer service will guide your success as you and your team navigate the complexities of implementing new and emerging legislation while maintaining a high standard of customer care.In this politically sensitive role, you will be dealing with a wide variety of customers and Community Partners ranging from non-profit organizations to higher levels of government. Your research, reports and judgement will assist City Administration and council in their decision making.What will you do?Ensuring compliance with evolving legislation and regulationsLiaising with internal and external Community Partners including school boards, religious and charitable organizations and all levels of governmentPreparing and presenting complex information in an understandable form to all Community Partners Conducting surveys of other assessment and taxation jurisdictions to identify industry norms to guide decision makingPrepare reports for management and Council including research and recommendations Review existing exemptions processes in an ongoing fashion and update as necessary Supervising, coaching, mentoring, leading and training a team of professional level staff Delegate work, provide ongoing performance feedback, and mentoring employee growthProvide guidance to the team through technical expertiseCoordinate and support Tribunal appearancesQualifications:A University Degree in Public Administration, Business Administration, Commerce or Arts with a related Major (i.e. Political Science, Communications, English, Management). A Master’s Degree is considered an asset4 years progressively responsible experience in a collaborative role with a focus on assessment and taxation, communication, collaboration, and public administrationAssets:2 years of supervisory experience including work planning, coaching, mentorship, leading, performance evaluation, performance management and training of staffSkills required for success:Ability to perform in a time and politically sensitive environmentDemonstrated knowledge of Assessment & Taxation processes and the Legislative framework that governs themDemonstrated knowledge of change management best practicesDemonstrated ability to review and create policy/procedures as dictated by changing legislation or changing Branch needsExcellent written and verbal communication skills are requiredDemonstrated ability to present to or facilitate meetings with Community Partners groupsAbility to create and utilize presentation materials using multimedia platformsProven ability to maintain confidentiality is requiredProficiency in the applications of CRM, Google ApplicationsAlignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)Embracing a culture of equity, diversity, reconciliation and inclusionApplicant may be testedWork Environment:The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits https://bit.ly/COEbenefitsUp to 1 temporary with benefits full-time position for up to December 31, 2027In accordance with the Enterprise Systems Transformation Program (ESTP) Letter of Understanding between the City of Edmonton and Civil Services Union 52Hours of Work: 33.75 hours per weekSalary Range: $51.611 - $65.218 (Hourly); $90,925.680 - $114,897.810 (Annually)Recruitment Consultant: KE/SBEdmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.Classification Title: Methods Analyst IIPosting Date: Sep 21, 2026Closing Date: Oct 5, 2026 11:59:00 PM (MDT)Number of Openings (up to): 1 - Temporary Full-timeUnion : CSU 52Department: Assessment and TaxationWork Location(s):Chancery Hall, 7th Floor, 3 Sir Winston Churchill Square Edmonton T5J 2C3