Community Services Worker - Crime and Trauma-Informed Support Services (CTSS) Coordinator

City Of Edmonton; Edmonton; On-site; CAD 72,000 - 90,000; Full time

Benefits offered by this job

Benefits

Job summary

City of Edmonton, in the Edmonton Police Service, seeks a Community Services Worker to support victims of crime and trauma. You will assess needs, coordinate with CTSS volunteers, and connect clients to community resources while maintaining confidentiality.

This role requires trauma-informed practice, strong communication, and the ability to work both independently and in a team.

Qualifications

• University degree in Social Sciences or 2-year social services diploma plus two years related work experience.
• Registration with Alberta College of Social Workers for degree/diploma holders.
• Knowledge of Canadian Criminal Justice System and Victims Bill of Rights.
• Experience delivering trauma-related support and frontline collaboration.

Responsibilities

• Provide support and referral for victims of crime and trauma.
• Conduct client-centered needs assessments and case conferences.
• Collaborate with CTSS Volunteer Advocates and CTSS coordinators.
• Prepare statistical reports and update relevant policies.
• Develop partnerships with community resources and speak with stakeholders.

Skills

Trauma-informed practice

Interpersonal skills

Communication skills

Independent work

Team collaboration

Education

University degree in Social Sciences or 2-year social services diploma

Registration with Alberta College of Social Workers (BSW/MSW)

Tools

Microsoft Word

Excel

PowerPoint

Job description

Job Number: 56071This posting is for one (1) temporary full-time position with benefits, funded until March 31, 2027, with the possibility of renewal. Should funding be renewed, the incumbent may be required to compete through the applicable recruitment process for any subsequent funding term.The Crime and Trauma-Informed Support Services Unit (CTSS) requires One (1) self-motivated team player with strong interpersonal and communication skills and proven ability to apply trauma-informed principles while supporting victims of crime and trauma. Responsibilities of this position include:Provide support and referral for victims of crime and other trauma.Conduct client centered needs assessments, case conferences and provide ongoing client support as required from the time of referral until file resolution in court.Work collaboratively with CTSS Volunteer Advocates to provide support to victims of crime and trauma.Identify gaps in service and work with a diverse group of community members to develop and implement effective strategies to mitigate these gaps.Work collaboratively with other EPS Units along with other CTSS Coordinators to ensure the community receives a high level of service.Build and strengthen relationships to earn legitimacy and increase community awareness of the victim supports and resources available municipally, provincially, and federally.Act as a liaison between CTSS, the EPS, community partners and other Law Enforcement Agencies.Prepare statistical reports, drafts/update policy, report on program outputs and other related duties as required.Develop and maintain strong stakeholder partnerships and identify appropriate community resources relevant to the client’s served.Portfolio assignments are subject to operational requirements. Specialized portfolios may be developed and assigned based on organizational priorities and community needs. The successful candidate will initially serve as a generalist coordinator, providing support across a broad range of crime and trauma-related situations. This competition may also be used to fill future vacancies of a similar nature.Qualifications:University graduation in Social Sciences from a recognized university or a two (2) year diploma from a community college or technical institute in social services plus two (2) years related work experience in social services. Employees with a degree (BSW, MSW) or diploma in Social Work must be registered with the Alberta college of Social Workers.Working knowledge of the Canadian Criminal Justice System, how it relates to victim services and a demonstrated understanding of the “victim experience” and the Victims Bill of Rights.Experience providing trauma related support, engaging, and collaborating with other community partners who provide front line support to those who have experienced trauma.Experience providing client support immediately following a traumatic event and working in environments providing front-line support.Ability to work independently with the ability to adapt quickly to change.Experience in partnerships working with organizations who support a diverse population of people who have experienced trauma.Demonstrated knowledge and experience of the various stages of grief and types of loss, as well as knowledge of intergenerational trauma.Working knowledge of addiction and mental health would be considered an asset.Demonstrated knowledge and Curriculum Design of Adult Learning Principles and Theories would be considered an asset.Demonstrated understanding of trauma informed principles and how to apply them, along with GBA+ training with associated certificate.A Certificate of Advocate Training from the Solicitor General and coordinator training would be considered an asset.Completion of training in Trauma-Informed practice. Training in non-violent crisis intervention, suicide prevention, and conflict resolution is considered an asset.Ability to work closely alongside investigators, maintain a high level of confidentiality concerning the release of sensitive investigative material and grasp of the appropriate levels of information release is considered an asset for both positions.Demonstrated leadership, management, problem solving and conflict resolution skills and the ability to work collaboratively in a team environment.Demonstrated ability to work collaboratively with law enforcement while building effective relationships within the communities served.Proficiency with Microsoft Word, Excel, and PowerPoint.Must possess a valid Class 5 Alberta’s Driver’s license. Must complete a City Driver’s License application. Must also have access to own vehicle and provide written proof of current public liability and property damage insurance to a minimum of $1,000,000. EPS will reimburse mileage for any private vehicle usage during assigned duties. Client transport is not required.Hours of Work: 40 hours per week, Monday to Friday, with a rotational compressed work week schedule of 7:00 a.m. to 5:00 p.m., working either Monday to Thursday or Tuesday to Friday. Participation in an after-hours rotational call-out schedule is required. Occasional evening and weekend work may be required.Salary Range: 21B, Salary Grade: 017, $34.31 - $43.10 (Hourly); $2,745.20 - $3,448.20 (Bi-Weekly); $71,649.72 - $89,996.98 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.General:The City of Edmonton thank applicants for their interest in this opportunity. Candidates considered for the position will be contacted.We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.The option to work remotely is not available at this time.Include a current resume and cover letter with your online application.Applicants may be tested and must be able to obtain a city driver’s license.As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise as required by Human Resources Division.Applicants who have completed post-secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS), https://www.alberta.ca/international-qualifications-assessment.aspx or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada, https://canalliance.org/en/default.html. Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant’s qualifications.The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.HR Technician: GLClassification Title: Community Services WorkerPosting Date: Sep 14, 2026Closing Date: Sep 28, 2026 11:59:00 PMNumber of Openings (up to): 1 - Project Term (Up to 36 months) Full-timeUnion : CSU 52Department: Edmonton Police ServiceWork Location(s):Union Building, 10319 106 Avenue, Edmonton, AB T5H 0P410319 106 Avenue Edmonton T5H 0P4