Supervisor – Department Manager – Ottawa Bells Corners

Canadian Tire; Ottawa; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Employee discount

Group benefits

On-site parking

Public transit nearby

Flexible work hours

Job summary

Canadian Tire Ottawa seeks a capable Supervisor/Department Manager to lead a department with energetic, informed staff and a focus on customer satisfaction and retail execution. You will report to the Store Manager and drive daily operations, budget-aligned scheduling and staff development.

You will foster teamwork, maintain presentation standards, and support training, while ensuring safety and compliance in a dynamic retail environment. This role offers growth and community involvement.

Qualifications

• Supervisory or managerial experience in retail.
• Ability to work shifts including days, evenings, weekends and holidays.
• Strong communication and organizational skills.
• Experience in retail sales and store operations is an asset.
• Knowledge of safety regulations and loss prevention basics.

Responsibilities

• Foster a culture of excellent customer service.
• Maintain department presentation to meet customer expectations.
• Plan and manage daily/weekly department activities and seasonal changeovers.
• Coach, motivate and support team members.
• Prepare work schedules within budget guidelines.
• Assist in opening/closing the store and onboarding new staff.
• Resolve issues ensuring customer and employee satisfaction.
• Ensure Health and Safety compliance.

Skills

Supervisory

Leadership

Shift work

Customer focus

Physical stamina

Organization

Computer skills

Fast-paced environment

Problem solving

Cash register

Retail experience

Tools

POS system

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

As a member of the store’s Management Team, the Supervisor/Department Manager is responsible for managing and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Store Manager/General Manager, this role ensures customer satisfaction and retail execution that meets the performance expectations.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities

• Foster a culture that values excellent customer service.
• Maintain the quality of the department’s presentation to ensure customer expectations are met.
• Plan and manage daily/weekly departmental activities, objectives and seasonal changeovers.
• Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
• Manage team members’ performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Prepare work schedules that meets business needs while working withing budget guidelines.
• Help with the store opening and closing responsibilities.
• Assist in selecting and orientating new employees.
• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Supervisory, leadership and/or managerial experience or relevant experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to plan, organize, communicate, delegate and follow up team’s activities and projects
• Strong computer skills
• Ability to work in a fast-paced environment
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to operate cash register (asset)
• Experience in retail sales, execution and operations (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type: New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.