Supervisor – Department Manager hardware department

Canadian Tire; London; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Profit-sharing (conditions apply)

Employee discount

Diverse, inclusive and safe working环境

Work-life balance

Flexible work hours

Ongoing training and learning

Scholarship opportunities

Reward and recognition program

Group benefit plan (conditions apply)

On-site parking

Public transportation nearby

Free coffee

Community involvement

Locally owned business

Job summary

Canadian Tire in London, Ontario is seeking a Supervisor/Department Manager to lead a department, ensure efficient operation with friendly, informed staff, and deliver customer satisfaction. You will report to Store Manager and uphold retail execution that meets performance expectations.

The role emphasizes coaching, scheduling, training, performance feedback and Health and Safety adherence in a fast-paced retail setting.

Qualifications

• Supervisory or managerial experience.
• Ability to work shifts (days, evenings, weekends and holidays).
• Approachable and customer-focused.
• Ability to stand for long periods and lift/carry items as needed.
• Strong planning, organization, delegation and follow-up skills.
• Solid computer skills and comfort with technology.
• Ability to work in a fast-paced retail environment.
• Problem solving and adaptability in challenging situations.
• Cash register operation is an asset.
• Retail sales/operations experience is an asset.

Responsibilities

• Foster a culture that values excellent customer service.
• Maintain the department's presentation to meet customer expectations.
• Plan and manage daily/weekly departmental activities and seasonal changes.
• Train, supervise, assist, coach and motivate team members.
• Manage performance and provide constructive feedback; recognize achievements.
• Prepare work schedules within budget and business needs.
• Assist with store opening and closing duties.
• Support in hiring and orienting new employees.
• Resolve issues/ conflicts while ensuring customer and employee satisfaction.
• Ensure Health and Safety regulations compliance.

Skills

Supervisory experience

Leadership

Customer service

Shift work

Communication

Problem solving

Cash handling

Retail operations

Team motivation

Tools

POS system

Job description

Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada’s most iconic and trusted companies? We’re 100 years young and we need you!!

Job summary

As a member of the store’s Management Team, the Supervisor/Department Manager is responsible for managing and leading the department by ensuring that the department operates efficiently with friendly and informed staff. Reporting to the Store Manager/General Manager, this role ensures customer satisfaction and retail execution that meets the performance expectations.

• An amazingly friendly team
• Continued career opportunities
• Profit-sharing (conditions apply)
• Employee discount
• Diverse, inclusive and safe working environment
• Work-life balance
• Flexible work hours
• Ongoing training and learning
• Scholarship opportunities
• Reward and recognition program
• Group benefit plan (conditions apply)
• On-site parking
• Public transportation nearby
• Free coffee
• Working for an employer that’s involved in the community
• Working for a locally owned business
• And much more!!

Responsibilities:

• Foster a culture that values excellent customer service.
• Maintain the quality of the department’s presentation to ensure customer expectations are met.
• Plan and manage daily/weekly departmental activities, objectives and seasonal changeovers.
• Train, supervise, assist, coach, encourage, motivate, inspire and support team members in their departmental operations.
• Manage team members’ performance, provide informal and constructive feedback, and recognize achievements and efforts.
• Prepare work schedules that meets business needs while working withing budget guidelines.
• Help with the store opening and closing responsibilities.
• Assist in selecting and orientating new employees.
• Resolve issues and conflicts while ensuring customer satisfaction and employee satisfaction.
• Ensure compliance with Health and Safety regulations.

Requirements / Skills

• Supervisory, leadership and/or managerial experience or relevant experience
• Ability to work shifts (days, evenings, week-ends and holidays)
• Approachable
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to plan, organize, communicate, delegate and follow up team’s activities and projects
• Strong computer skills
• Ability to work in a fast-paced environment
• Ability to find solutions to problems, adapt and cope with challenging situations and make difficult decisions
• Ability to operate cash register (asset)
• Experience in retail sales, execution and operations (asset)

Our store is dedicated to promoting diversity, inclusion and belonging in the workplace by providing a work environment free from barriers where no one is denied opportunities for reasons unrelated to their abilities. We celebrate and welcome the diversity of all employees. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type:

New

Canadian Tire stores are owned and operated by independent Associate Dealers. Each Canadian Tire store has the sole and exclusive right to interview, select, hire and train their staff.