SUPERVISOR - CREDIT

Hard Rock Hotel & Casino Ottawa; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Job summary

Join the Hard Rock Hotel & Casino Ottawa as a Supervisor for the Credit department. This vital role involves managing staff, evaluating credit applications, and ensuring compliance with regulations in a vibrant and dynamic environment. With opportunities for growth, you'll play a key part in delivering exceptional service and maintaining operational efficiency.

Qualifications

• Minimum of 3 years managerial or supervisory experience in a high-volume casino or banking environment.
• Proficiency with computer software and multitasking under time constraints.

Responsibilities

• Assist in managing department staff and evaluate credit applications.
• Monitor compliance with regulations; oversee operations and staffing.
• Lead guest service initiatives and respond to complaints.

Skills

Organizational skills

Interpersonal skills

Analytical skills

Managerial skills

Effective communication

Problem-solving skills

Decision-making

Prioritization skills

Job description

Join to apply for the SUPERVISOR - CREDIT role at Hard Rock Hotel & Casino Ottawa

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city. Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia, and non-stop excitement. Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Under the direction of the Director of Cage and Credit, the incumbent assists in managing and guiding department staff; evaluates applications for lines of credit and makes appropriate decisions to approve, deny, or modify; refers requests over a pre-determined dollar amount to the Director of Cage and Credit.

Essential Functions

• Prepares and types correspondences, forms, reports, charts, and graphs.
• Sets up and maintains all files, records, and logs as required.
• Handles telephone calls and mail correspondence professionally and efficiently.
• Participates in processing customer credit applications, including verification of bank and credit information.
• Maintains credit files and reports, reviews applications for completeness, and ensures background checks are properly completed.
• Monitors compliance with regulations and company policies, including AML / FINTRAC regulations.
• Oversees department operations, including staffing, inventory, and expense management.
• Ensures staff are knowledgeable about fraud prevention and scams.
• Participates in hiring, training, and succession planning.
• Leads guest service initiatives and responds to guest and employee complaints effectively.
• Coordinates scheduling and payroll issues, and reviews operational efficiencies.
• Ensures asset security in Cage Operations and collaborates with casino departments for smooth communication.

Qualifications

• Minimum of 3 years managerial or supervisory experience, preferably in a high-volume casino cage or banking environment.
• Proficiency with computer software and multitasking under time constraints.

Skills

• Strong organizational, interpersonal, analytical, and managerial skills.
• Effective communication, problem-solving, decision-making, and prioritization skills.

Physical Demands

• Ability to stand, sit, and walk for extended periods.
• Ability to lift / move up to 50 pounds.

Working Conditions

• Work primarily in a regulated environment, with occasional presence on the casino floor where noise levels may be high.

Additional Information

Hard Rock Ottawa values diversity and is an equal opportunity employer. Accommodation requests during the application process should be directed to Human Resources at [emailprotected] . Only shortlisted candidates will be contacted. For more information, visit our website or contact HR.