Supervisor, Clinic Support, Medicine Services

London Ontario Canada Public Library; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading healthcare organization seeks a Supervisor for Clinic Support Services. This role involves facilitating patient care delivery, improving clinic operations, and managing a diverse team. The ideal candidate holds a Bachelor's degree in Business Administration, has extensive experience in healthcare settings, and strong interpersonal skills.

Qualifications

• 5+ years experience in a clinical or medical office setting required.
• Ability to manage workplace conflicts and redirect inquiries.
• Self-awareness and commitment to continuous improvement needed.

Responsibilities

• Facilitate delivery of care to patients and clients.
• Support day-to-day activities and operations within medicine services.
• Improve clinic process flows and provide training.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Project management

Problem-solving

Education

Bachelor's Degree in Business Administration or related field

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Supervisor, Clinic Support, Medicine Services

Join to apply for the Supervisor, Clinic Support, Medicine Services role at St. Joseph's Health Care London.

Location: St. Joseph's Hospital - London, ON

Employment Type: Full Time

Salary Range: $41.20 - $48.49 /hour

The Clinic Support Specialist provides expertise and support to clinical and clerical teams to facilitate delivery of care to patients, clients, and families. The role supports day-to-day activities and operations within medicine services programs, focusing on improving clinic process flows, resource utilization, scheduling, and staff training and development.

Essential Qualifications

• Bachelor's Degree in Business Administration or a related field
• Minimum of 5 years experience in a clinical or medical office setting
• Strong customer service and client relations skills
• Experience managing workplace conflicts and redirecting inquiries appropriately
• Excellent interpersonal, organizational, and communication skills (both written and oral)
• Project management, problem-solving, and prioritization abilities
• Ability to write work standards, create flowcharts, and meet deadlines
• Experience supporting and developing diverse teams
• Proficiency in Microsoft Office, enterprise software, and technology devices
• Experience with Electronic Medical Records (EMR) and related interfaces
• Knowledge of healthcare practices, procedures, and standards
• Ability to work under pressure in a fast-paced environment
• Capability to give and receive constructive feedback
• Self-awareness and commitment to continuous improvement
• Understanding of safety culture in healthcare and compliance with OHSA
• Ability and willingness to act as a supervisor under OHSA guidelines

Preferred Qualifications

• Proficiency in French is an asset

Teaching and Research

As part of St. Joseph's Health Care London, affiliated with Western University and Fanshawe College, employees are expected to engage in teaching and research activities related to their roles.

Immunization Requirements

Provide proof of vaccination or immunity against measles, mumps, rubella, varicella, Hepatitis B, COVID-19, influenza, and documentation of Tuberculosis skin testing.

Additional Information

• Seniority Level: Mid-Senior level
• Industries: Hospitals and Healthcare