SUPERVISOR, CLIENT ADMINISTRATION

Green Shield Canada (GSC); Windsor; On-site; CAD 73,000 - 109,000; Full time

Job summary

GreenShield Administration in Canada is seeking a dedicated Supervisor, Client Administration to lead the Client Administration team and drive enrolment, billing, and customer service excellence across our client base. You will report to the Manager, GreenShield Administration and collaborate with the broader GreenShield Canada management team.

The role requires a university degree or college diploma in Business Administration, and at least three years in group benefits administration, with

Qualifications

• University degree or college diploma in Business Administration or related discipline.
• CEBS courses or a professional designation are assets.
• Minimum of three years of experience working in group benefits administration.
• Knowledge of life and disability benefits considered an asset.
• Demonstrated leadership experience to motivate, build, develop and lead effective teams in a collaborative environment.
• Excellent analytical, problem solving and decision-making skills.
• Clear and effective written and oral communication skills.

Responsibilities

• Train, develop and coach the Client Administration team.
• Provide leadership to the Client Administration team in enrolment, billings, accounts receivable, and customer service.
• Foster a positive, collaborative team environment where employees are engaged and motivated to meet departmental objectives.
• Ensure quality customer service is delivered within the team.
• Take an active role in identifying and supporting projects related to productivity enhancements and process improvements.
• Establish and monitor the day-to-day production requirements of GreenShield Administration partners.
• Support the implementation of new requirements and services for GreenShield Administration partners through system and process changes.
• Liase with GreenShield Administration partners with respect to administrative and systems requirements to manage and resolve ongoing issues.
• Support the implementation and ongoing change management of the business.
• Provide subject matter expertise to support completion of RFIs and RFPs from prospective GreenShield Administration partners.
• Foster a climate that supports relationship building and collaboration with GreenShield Administration partners, within GreenShield Administration and throughout the business, which results in enhanced alignment, innovation and ultimately an exceptional client experience.
• Work with employees and members of the Management Team to address and resolve customer issues and inquiries.
• Work closely with and serve as an active member of Green Shield Canada’s management team.

Skills

Leadership

Communication

Analytical thinking

Education

Business Administration degree or equivalent

CEBS or professional designation assets

Tools

Microsoft Office

Job description

WHO WE ARE

GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider (\"payvider\") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL

Base Salary: CAD $72,521.00 - 109,341.00

As Canada’s only national not-for-profit health and dental benefits specialist, our reason for being is to create innovative solutions that improve access to better health. Committed to providing effective cost containment strategies, advanced technology, and exceptional customer service, GreenShield manages and administers benefit plan programs for plan members nation-wide.
GreenShield Administration is a business unit within GreenShield and is more than a pharmacy benefits manager, it is a health benefits manager. With offices in Quebec and Ontario, GreenShield Administration provides customized white-label solutions that support drug, dental and extended health benefits for group benefits carriers, third-party payors, and government organizations across Canada.
GreenShield Administration is built on a foundation of proven technology, seamless branding, innovative claim management and administration capabilities, collaborative provider management, and solid industry expertise. They recognize that each client is unique and requires a business solution tailored to their needs. Reporting to the Manager, GreenShield Administration, the Supervisor, Client Administration will be responsible for the supervision of the GreenShield Administration team to meet or exceed department and company objectives.

• Responsible for training, developing and coaching the Client Administration team.


• Provide leadership to the Client Administration team in all aspects of enrolment, billings, accounts receivable, and customer service.


• Foster a positive, collaborative team environment where employees are engaged and motivated to meet departmental objectives.


• Ensure quality customer service is delivered within the team


• Take an active role in identifying and supporting projects related to productivity enhancements and process improvements.


• Establish and monitor the day-to-day production requirements of GreenShield Administration partners.


• Support the implementation of new requirements and services for GreenShield Administration partners through system and process changes.


• Liase with GreenShield Administration partners with respect to administrative and systems requirements to manage and resolve ongoing issues


• Support the implementation and ongoing change management of the business.


• Provide subject matter expertise to support completion of Requests for Information (RFI) and Requests for Proposals (RFP) from prospective GreenShield Administration partners.


• Foster a climate that supports relationship building and collaboration with GreenShield Administration partners, within GreenShield Administration and throughout the business, which results in enhanced alignment, innovation and ultimately an exceptional client experience.


• Work with employees and members of the Management Team to address and resolve customer issues and inquiries.


• Work closely with and serve as an active member of Green Shield Canada’s management team.


• Occasional travel within Canada may be required.

WHO WE'RE LOOKING FOR

• University degree or college diploma in Business Administration or related discipline.


• CEBS courses or a professional designation are assets.


• Minimum of three years of experience working in group benefits administration.


• Previous leadership experience would be considered an asset.


• Strong working knowledge of group insurance sales, billings and receivables would be considered an asset


• Knowledge of life and disability benefits considered an asset.


• Demonstrated leadership experience to motivate, build, develop and lead effective teams in a collaborative and engaging environment to achieve results.


• Experience leading teams in the identification and implementation continuous process improvements and technology changes.


• Excellent analytical, problem solving and decision-making skills.


• Highly developed planning, organizing and negotiating skills; can manage multiple tasks, meet deadlines and respond to changing priorities.


• Clear and effective written and oral communication skills and the ability to communicate to all levels of internal and external clients/partners, and stakeholders.


• Strong computer skills (Microsoft Office).


• Excellent interpersonal skills that support working effectively and collaboratively in a team environment.


• Ability to travel occasionally within Canada will be required to support clients.


• Bilingual French/English would be considered an asset.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [e-mail]. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.