MANAGER - TALENT ACQUISITION - HYBRID

Green Shield Canada (GSC); Montreal (administrative region); On-site; CAD 94,406 - 142,069; Full time

Job summary

GreenShield is a proudly Canadian, national non-profit health care and insurance organization committed to Better Health for All. The Manager, Talent Acquisition will lead and transform GreenShield’s TA function to support growth and complex hiring needs.

This role builds trusted partnerships, redesigns recruitment processes, strengthens internal mobility, and enables a high-performing team through coaching and data-driven decisions.

Qualifications

• Bachelor's degree in HR, business, or related field.
• Minimum seven years in talent acquisition, with 3+ in leadership.
• Experience developing and implementing TA strategies.
• Strong knowledge of recruitment best practices and candidate assessment.
• Knowledge of employment laws and compliance.
• Experience coaching teams and managing stakeholders.
• Ability to apply AI-enabled tools to sourcing and screening.

Responsibilities

• Develop and implement a comprehensive TA strategy aligned to business goals.
• Lead and mentor a high-performance TA team.
• Drive internal mobility and succession planning.
• Partner with hiring managers to understand talent needs.
• Measure TA metrics and report on KPIs.
• Enhance employer brand and candidate experience.

Skills

Leadership

Talent acquisition

Stakeholder management

Coaching

Analytics

AI-enabled tools

Interviewing

Education

Bachelor’s degree in Human Resources or related field

Master’s degree preferred

Tools

Cornerstone

Lever

Workday

Job description

WHO WE ARE

GreenShield is a proudly Canadian, nationalnon-profit health care and insurance organization, driven by our mission ofBetter Health for All. We believe health care is a right, not a privilege,and we are committed to improving health outcomes, advancing health equity, andbuilding a future where every Canadian can reach their full health andwell-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’.
As anon-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025.
What’sdriving us now is the commitment to measurably impact an additional threemillion Canadians by 2030 – across mental health, essential medicines, andchronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

THE ROLE IN A NUTSHELL

Base Salary: CAD $94,406.00 - 142,069.00

THE ROLE IN A NUTSHELL

The Manager, Talent Acquisition will lead and continue to transformGreenShield’s Talent Acquisition function to support accelerated growth andcomplex hiring needs. This role is accountable for building trustedpartnerships across the business, redesigning and optimizing recruitmentprocesses, strengthening internal mobility and succession practices, andenabling a high-performing recruitment team through coaching, clear goals, anddata-driven decision-making. The successful candidate will be a strategic talent partner with aproven record in talent acquisition, team leadership, stakeholder management,and talent strategy development. They will help ensure GreenShield attracts,assesses, and retains top talent at the pace required by the business.

KEY RESPONSIBILITIES

Talent Acquisition Strategy & Transformation

• Develop and implement a comprehensive Talent Acquisition strategy aligned with GreenShield’s business objectives.
• Continue to evolve existing talent acquisition processes to improve efficiency, candidate experience, and hiring outcomes.
• Execute on and drive internal mobility and succession planning practices that support organizational goals.
• Use data-driven insights to optimize sourcing and talent acquisition strategies.
• Contribute to target operating model work, including technology integration and recruitment system optimization.
• Design a Talent Acquisition structure that mirrors the efficiency and service discipline of an external search firm.

Recruitment Delivery

• Oversee the full recruitment lifecycle across lines of business
• Establish and implement service level agreements anchored to historical data, role complexity and hiring timelines.
• Partner with hiring managers to understand talent needs and build effective recruitment plans.
• Set role-specific evaluation criteria and, where appropriate, use assessments to support comprehensive candidate evaluation.
• Ensure best practices in sourcing, interviewing, selection, and unbiased candidate assessment.

Sourcing Strategy & Talent Pipelines

• Develop sourcing strategies using search partners, community events, job advertising, professional associations, post-secondary partnerships, and digital/social channels.
• Define sourcing strategies for each line of business and support proactive channel management.
• Explore referral programs, incentives, virtual career fairs, talent pooling, and market-mapping approaches.
• Develop criteria to determine when to build talent internally versus hire externally, including forecasting skill shortages and succession needs.

Team Leadership & Coaching

• Lead, mentor, and develop a team of talent acquisition specialists, fostering a high-performance culture and a positive team environment.
• Set clear goals, provide regular feedback, and create meaningful development opportunities for the team.
• Streamline processes to improve team effectiveness and consistency.
• Redesign and manage onboarding practices to create an engaging experience that accelerates productivity.

Stakeholder Management & Employer Brand

• Build strong internal relationships and act as a business partner to key stakeholders.
• Enhance the Talent Acquisition team’s brand and reputation within GreenShield.
• Develop training for hiring managers to support effective and unbiased interviews.
• Partner with Marketing and Corporate Affairs on public-facing recruitment strategies, including LinkedIn recruitment campaigns and branded candidate experiences.

Compliance, Reporting & Continuous Improvement

• Ensure compliance with applicable employment laws and regulations.
• Develop Talent Acquisition metrics and reporting to track performance and identify service opportunities.
• Translate key TA metrics into KPIs and OKRs for the function.
• Prepare leadership reporting and scorecards that highlight service enhancements and business partnership opportunities.
• Use vendor scorecards and automated reporting to monitor third-partysupport and recruitment performance.

WHAT WE'RE LOOKING FOR

Minimum Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.
• Minimum of seven years of talent acquisition experience, including at least three years in a leadership role.
• Proven experience developing and implementing talent acquisition strategies.
• Strong knowledge of recruitment best practices, sourcing, interviewing, selection, and candidate assessment methods.
• Thorough understanding of employment laws and regulations to support compliance and risk management.
• Experience leading and mentoring teams, with strong coaching and communication skills.
• Ability to build relationships, influence stakeholders, and operate effectively in a growing and dynamic environment.
• Strong organizational skills and ability to manage multiple priorities under pressure.
• Ability to apply AI-enabled tools and skills to support sourcing, screening, candidate experience, recruitment insights, and overall talent acquisition effectiveness.

Preferred Experience & Capabilities

• Experience leveraging and implementing applicant tracking systems such as Cornerstone, Lever, or Workday.
• Familiarity with Workday and current recruitment technology best practices, including applicant tracking systems, automation, reporting, and process optimization.
• Demonstrated ability to use data and analytics to improve recruitment strategies, processes, and outcomes.
• Experience conducting internal equity analyses and using data to support fair and consistent hiring practices.
• Experience partnering with hiring managers on structured, effective, and unbiased interviewing practices.
• Bilingual French and English is preferred.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters. We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making adifference together. Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part ofthis role, you will be required to communicate with colleagues or customers whouse English as their primary language. By requiring English proficiency forthis position, we aim to ensure that our employees can excel in their roles,collaborate and communicate effectively, and contribute to the success of ourorganization.

At GreenShield, we embrace diversity and inclusion inour workforce and workplace. We are committed to building inclusive teams andan equitable environment for people to be themselves. We encourage applicationsfrom all candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodations through [e-mail] received relating to accommodation will be addressed confidentially.

GreenShield means, collectively, GreenShield Association and Green Shield Holdings Inc., which houses insurance,health, adjudication, and benefits administration businesses, including GreenShield Canada Insurance, Green Shield Health Inc., Green Shield AdjudicationInc., and Green Shield Administration Inc. Green Shield Holdings Inc. is awholly owned subsidiary of the non-profit Green Shield Association

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.