EXECUTIVE ADMINISTRATIVE ASSISTANT, EVP - PAYER SOLUTIONS

Green Shield Canada (GSC); Toronto; On-site; CAD 51,000 - 79,000; Full time

Job summary

GreenShield Canada (GSC) is seeking an Executive Assistant to support the Executive Vice President, Head of Payer Solutions. You will enable the EVP to lead with focus and discipline in a fast-moving environment, coordinating prioritised agendas, meetings and materials across Payer, Provider, and enterprise functions.

The role requires strong discretion, outstanding communication, and the ability to manage complex calendars, travel, and cross-functional collaboration.

Qualifications

• Post-secondary education or an equivalent combination of education and progressively senior administrative experience.
• Significant experience supporting a C-suite executive or comparably senior leader in a complex organization.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated ability to work flexibly, manage changing deadlines and respond calmly to urgent priorities.

Responsibilities

• Executive Operations & Strategic Support: translate strategic priorities into a disciplined operating rhythm across Payer; coordinate inputs, reports and presentations.
• Relationship Management & Enterprise Connectivity: build trusted relationships with leaders and stakeholders; ensure a responsive experience.
• Calendar Management & Prioritization: own the EVP’s calendar across leadership teams; protect time for high-value priorities.
• Executive Communications & Briefing: prepare materials, draft correspondence, and summarize information for executive audiences.
• Leadership Forums & Decision Follow-Through: coordinate leadership meetings, track decisions and ensure follow-through.

Skills

Anticipation & Problem-Solving

Relationship Management

Operational Discipline

Discretion & Confidentiality

Business Acumen

Adaptability

Education

Post-secondary education or equivalent

Tools

Microsoft Office

Job description

WHO WE ARE

When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only non-profit social enterprise that brings worlds of coverage andcare together, all in one place. We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body. Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $51,383.00 - 79,261.00

We’re looking for someone who is genuinely excited about being an Executive Assistant and takes pride in the craft of enabling a senior leader to be at their best. Reporting to the Executive Vice President, Head of Payer Solutions, this person will serve as a trusted partner who enables the EVP to lead with focus, pace and discipline. The successful candidate will thrive in a fast-moving, complex environment where professionalism, sound judgment, confidentiality and flexibility are essential. This is an opportunity to support a significant enterprise mandate as GreenShield advances its 2030 strategy, deepens its integrated Payer-Provider model and brings coverage and care together as One GreenShield. As Payer evolves to bring together Insurance, Claims Adjudication, Benefits Administration and third-party administration, the Executive Assistant will help the EVP translate strategy into a clear operating rhythm across Payer, Provider, Client Segments and enterprise functions. The role will manage priorities, information flow, stakeholder interactions and executive cadence, ensuring decisions are well prepared, commitments remain visible and disciplined follow-through is sustained.

Key Responsibilities

Executive Operations & Strategic Support:

• Act as an extension of the EVP, helping translate strategic priorities into a disciplined operating rhythm across Payer.
  Coordinate Executive Committee, CEO and Board-related inputs, reports and presentations from initial request through final submission.
• Connect the EVP’s agenda to GreenShield’s 2030 strategy and the integrated Payer–Provider model by tracking priorities, dependencies, decision points and enterprise commitments.
• Support cross-functional work across Payer, Provider, Client Segments and enabling functions, surfacing trade-offs, escalation needs and gaps in follow-through.
• Attend selected meetings, capture decisions and actions, and maintain clear ownership through to completion.

Relationship Management & Enterprise Connectivity:

• Build trusted working relationships with Executive Assistants, Payer leaders, Provider and Client Segment partners, and key enterprise stakeholders.
• Represent the EVP professionally and create a responsive, well-coordinated experience for internal and external stakeholders.
• Maintain awareness of stakeholder expectations and organizational dynamics, helping the EVP engage the right people at the right time.

Calendar Management & Prioritization:

• Own the EVP’s complex calendar across the Payer leadership team, Executive Committee and key enterprise and external partners.
• Protect time for the highest-value strategic, operational and relationship priorities while preserving flexibility for emerging needs.
• Build in preparation, travel and follow-up time so the EVP is ready for decisions, presentations and stakeholder meetings.
• Maintain forward visibility of commitments, deadlines and decision points, resolving conflicts before they become barriers.

Executive Communications & Briefing:

• Prepare and sequence the EVP’s materials for the day ahead, ensuring every meeting has the relevant context, pre-reads and decision points ready in advance.
• Draft and edit correspondence, presentations and leadership communications in the EVP’s voice.
• Synthesize complex information into clear messages, decisions, risks and next steps for executive audiences.
• Handle sensitive and time-critical communications with sound judgment, accuracy and discretion.

Leadership Forums & Decision Follow-Through:

• Coordinate Payer leadership meetings, offsites and enterprise forums, including agendas, materials, logistics and follow-up.
• Work with leaders and partners to gather inputs, clarify decisions required and ensure materials are executive-ready.
• Maintain action and decision logs, track commitments and follow through with owners to keep priorities moving.

Inbox & Information Management:

• Actively manage and organize the EVP’s inbox, surfacing time-sensitive decisions, strategic requests and emerging issues.
• Draft or coordinate responses, maintain an effective filing system and ensure commitments are captured and followed through.
• Keep the EVP current on schedule changes, stakeholder needs and items requiring attention or escalation.

Travel, Expenses & Administrative Coordination:

• Organize domestic and occasional international travel, including itineraries, accommodations, transportation and meeting logistics.
• Anticipate schedule changes and ensure the EVP has the information and materials required while travelling.
• Manage expense reports, procurement, consultant agreements and related administrative requirements accurately and on time.

Flexibility, Anticipation & Problem-Solving:

• Operate with a high degree of independence, anticipating needs, making sound decisions and moving work forward without waiting for direction.
• Adapt to changing priorities and provide reasonable flexibility outside standard hours when urgent business needs arise.

WHO WE'RE LOOKING FOR

Key Competencies

• Anticipation & Problem-Solving: Stays ahead of priorities, identifies risks early and resolves issues with sound judgment and minimal direction.
• Relationship Management: Builds trust quick and works effectively across executive, functional and external stakeholder groups.
• Operational Discipline: Brings structure to complex work, maintains rigorous follow-through and keeps commitments visible.
• Discretion & Confidentiality: Handles sensitive business, people and financial information with exceptional professionalism.
• Business Acumen: Understands executive priorities, organizational dynamics and the importance of clear decision rights and stakeholder alignment.
• Adaptability: Remains composed and effective as priorities shift, deadlines tighten and new information emerges.

Key Selection Criteria

• Post-secondary education or an equivalent combination of education and progressively senior administrative experience.
• Significant experience supporting a C-suite executive or comparably senior leader in a complex organization.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated ability to work flexibly, manage changing deadlines and respond calmly to urgent priorities.
• Exceptional organization, prioritization and follow-through, with strong attention to detail.
• Advanced proficiency in Microsoft Outlook, PowerPoint, Excel, Word and modern collaboration and productivity tools.
• Strong written and verbal communication skills, including the ability to prepare polished executive materials.
• Experience in financial services, insurance, benefits administration or another regulated environment is an asset; bilingualism in English and French is also an asset.

THE CULTURE

We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS

Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.