SUPERVISOR, CLAIMS OPERATIONS (HYBRID)

Green Shield Canada (GSC); Windsor; On-site; CAD 70,000 - 99,000; Full time

Job summary

Green Shield Canada is seeking a leader who will provide coaching and oversight to team members while ensuring high-quality performance in an innovative health benefits environment. The ideal candidate will foster employee engagement, enhance productivity, and manage departmental processes. This role emphasizes inclusivity and collaboration to improve health outcomes across Canada.

Qualifications

• Passion for employee engagement and strong leadership capabilities.
• Experience leading teams in process improvements.
• Bilingualism (English/French) would be an asset.

Responsibilities

• Provide leadership and coaching to team members.
• Supervise department performance and monitor processes.
• Manage resources to support internal and external requirements.

Skills

Leadership

Communication

Team Management

Performance Management

Proficiency in Microsoft Office

Continuous Process Improvement

Education

University/College Degree

Tools

Power BI

Excel

Job description

WHO WE ARE
When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

• Provide leadership and coaching to team members toensure we meet or exceed quality and productivity targets
• Supervise the department’s performance as well asmonitor and evaluate its systems and processes
• Workwith employees and members of the Management Team to address and resolveissues and inquiries presented by plan sponsors, partners and theirrespective clients.
• Takean active role in identifying and supporting projects related toproductivity enhancements and process improvements.
• Manage resources and capacity, including day to daytasks to support internal and external requirements
• Support the implementation of new requirements andservices through system and process changes
• Work closely with and serve as an active member of theLeadership Team.

WHO WE'RE LOOKING FOR

• University/College Degree.
• Passion for employee engagement and strong leadershipcapabilities.
• Excellent communication skills, including the abilityto articulate needs and work with other areas of the business.
• Proficiency with Microsoft Office tools specificallyExcel analytics.
• Performance management experience with Power BI dashboards.
• Strong industry knowledge within insurance.
• Management / supervisory / leadership experience.
• Abilityto ‘roll up the sleeves’ and get involved at a detailed level whenrequired to assure service targets and standards are achieved.
• Excellentinterpersonal skills that support working effectively and collaborativelyin a team environment.
• Experienceleading teams in the identification and implementation of continuousprocess improvements and technology changes.

NICE TO HAVE

• Bilingualism (English/French) would be an asset.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [e-mail]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).