Supervisor, Claims- Group Benefits

Co-operators; Mississauga; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Supervisor for their Claims Group Benefits team. This role focuses on managing operations, fostering a client service culture, and leading a team to achieve excellence in claims management. With a commitment to employee development and a collaborative work environment, the company values innovation and continuous improvement. You will play a crucial role in enhancing operational processes and ensuring high-quality service delivery. If you are passionate about leadership and making a positive impact in the financial services sector, this opportunity is perfect for you.

Benefits

Training and career development opportunities

Flexible work options

Paid time off

Health and well-being programs

Volunteer opportunities

Qualifications

• 5+ years of experience in disability claims case management.
• Minimum 2 years of leadership experience required.

Responsibilities

• Manage unit operations and provide leadership to claims staff.
• Deliver superior client service and manage human resources.

Skills

Disability Claims Case Management

Leadership

Client Service Culture

Critical Thinking

Education

Post-secondary degree in Business Administration

Post-secondary degree in Health Sciences

Post-secondary degree in Disability Management

Associate, Life and Health Claims (ALHC) designation

Job description

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Company: CLIC
Department: Group Benefits
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English
Additional Information: This/these role(s) is/are currently vacant

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our team is essential to deliver on this strategy. We prioritize our people to ensure a strong culture and development opportunities that enable our team to thrive and live our purpose. You will work with people who care passionately about you, our clients, and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts works collaboratively with clients to deliver solutions that meet their business needs.

The Claims Supervisor is accountable for:

• Managing unit operations, providing leadership and guidance to claims staff to achieve unit objectives.
• Collaborating with claims peers to deliver objectives.
• Delivering superior client service, employee engagement, controlling expenses, resource planning, and people management.
• Managing staffing levels, human resources, productivity, operational processes, and communication for the unit.

How You Will Create Impact

• Create a client service culture and embed client engagement into the claims operation.
• Coach and inspire staff to grow, develop skills, and plan for succession.
• Handle human resource activities including performance objectives, management, recognition, and career development.
• Manage workflows, productivity, standards, and processes ensuring adherence to practices and procedures.
• Enhance operational processes for consistent claims service delivery and continuous improvements.
• Lead change management and foster a positive work environment.
• Communicate effectively with staff, partners, and stakeholders.

How You Will Succeed

• Build trusting relationships and provide constructive feedback.
• Foster innovation and continuous improvement focusing on client experience.
• Facilitate change adoption and create a high-performance culture.
• Communicate openly and explore alternative viewpoints.
• Use critical thinking for decision-making.

Qualifications

• At least 5 years of disability claims case management experience.
• Minimum 2 years of leadership experience.
• Post-secondary degree in Business Administration, Health Sciences, or Disability Management.
• Associate, Life and Health Claims (ALHC) designation.
• Expertise in disability claims management practices and group disability insurance contracts.
• Proficiency in English for servicing, communication, drafting documents, and reporting.

Additional Information

• Occasional travel required.
• Maintain confidentiality with sensitive information.
• Background check required for successful candidates.

Benefits

• Training and career development opportunities.
• Flexible work options and paid time off.
• Health and well-being programs.
• Volunteer opportunities.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales