Supervisor, Claims (Casualty)

Wawanesa Insurance; Calgary; Hybrid; CAD 85,000 - 115,000; Full time

Job summary

An established industry player is seeking a dynamic Claims Supervisor to lead a dedicated team in delivering exceptional service. This role emphasizes customer satisfaction and operational efficiency, requiring strong leadership and analytical skills. You will oversee daily claims activities, foster employee development, and ensure compliance with corporate standards. Join a company recognized for its commitment to diversity and employee well-being, offering a hybrid work environment that balances in-office and remote work. This is an exciting opportunity for those looking to make a significant impact in the insurance sector.

Benefits

Annual Bonus Plan

Generous Vacation Time

Personal Days

Premium Free Benefits

Pension Plan

Qualifications

• 5+ years of progressive insurance adjusting experience.
• Excellent knowledge of policy wordings across all lines of business.

Responsibilities

• Coordinate and supervise daily activities of the claims team.
• Provide guidance and leadership to staff and specialists.

Skills

Customer Service Skills

Communication Skills

Investigative Skills

Analytical Skills

Negotiation Skills

Time Management

Education

College/University Degree

Chartered Insurance Professional Designation

Job description

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Job ID: 9148

Working Business Language: English

Salary: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

The salary offered for this role is determined with consideration to various factors, including but not limited to: your work location, local labour market conditions, external market salary data, internal pay equity and the knowledge, skills, experience and anticipated proficiency in the role. The salary offered is estimated to be within the following range: $85, 000- $115, 000. Candidates with salary expectations outside of the range are still encouraged to apply.

About Us

At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB; Lethbridge, AB

The Wawanesa Mutual Insurance Company (“Wawanesa Mutual”), founded in 1896, is one of Canada’s largest mutual insurers, with over $3.5 billion in annual revenue and assets of $10 billion (CAD). Wawanesa Mutual, with its National Headquarters in Winnipeg, is the parent company of Wawanesa Life, which provides life insurance products and services throughout Canada, and Western Financial Group, which distributes personal and business insurance across Canada. Wawanesa proudly serves more than 1.7 million members in Canada, and we are home to more than 3,600 employees distributed across the Canadian regions and communities where we operate. We give back to organizations that strengthen communities, donating more than $3.5 million annually to charitable organizations, including over $2 million annually in support of people on the front lines of climate change. To learn more visit wawanesa.com.

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

The Claims Supervisor (Casualty) contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.

Job Responsibilities

• Provide exceptional customer service
• Coordinate and supervise daily activities of claims team
• Provide guidance and leadership to staff and specialists
• Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
• Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies
• Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
• Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
• Perform other duties as assigned
  
  

Qualifications

• 5 + years progressive insurance adjusting experience
• College /University degree preferred
• Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.)
• Effective customer service skills including empathy and concern for our customers
• Excellent communication skills, both written and oral
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
• Ability to coach, guide, and positively motivate employees
• Excellent knowledge of automobile, habitational, farm and commercial policies
• Excellent knowledge of medical and legal terminology
• Detail oriented with a critical degree of accuracy regarding data entry
• Exceptional advanced negotiation skills
  
  

Wawanesa is proud to be one of Manitoba’s Top Employers, a Kincentric Best Employer in Canada and a Forbes Best Employer in Canada recognizing an exceptional place to work!

Diversity Equity, Inclusion& Belonging

Wawanesa is an equal opportunity employer and is committed to fostering a diverse workforce that is equitable and inclusive for all. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individual’s protected status: race/ethnicity, colour, religion, creed, sex or gender, sexual orientation, gender identity or expression, family or marital status, pregnancy/childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status. Disability or medical-related accommodations are available upon request throughout all aspects of the recruitment and selection process. Candidates requiring reasonable accommodations may contact, in confidence, [e-mail].

If you are interested in this exciting, challenging position with Wawanesa, apply today with your Resume.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

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  Other

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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