Supervisor, Child and Family Program Services (BSW/MSW) - Permanent Full-Time

VHA Home HealthCare; Mississauga; On-site; CAD 53,000 - 66,000; Full time

Benefits offered by this job

Benefits and pension plan

Education and professional development

Mentorship and peer support

Career development opportunities

Wellness resources

Job summary

VHA Home HealthCare (VHA) is seeking a Supervisor for Child and Family Program Services to lead mental health support for families with children. You will oversee assessments, care plans, and team supervision while coordinating care with community resources.

Reporting to the Manager, Client Care & Operations – West, you will manage 63 families, run field visits, and ensure high-quality, confidential services across the Peel region in Ontario.

Qualifications

• Bachelor of Social Work is required; MSW preferred.
• Experience with families with children facing mental health challenges.
• Strong knowledge of community resources and social service systems.
• Ability to supervise staff and coordinate services across teams.

Responsibilities

• Manage caseload of families: initial assessments and care plans.
• Schedule and supervise Child and Family Support Workers and volunteers.
• Provide field supervision and program leadership for service delivery.
• Ensure documentation, referrals, and client information are accurately recorded.
• Support outreach, program promotion, and adherence to policies.

Skills

People leadership

Case management

Crisis intervention

Program delivery

Interpersonal skills

Education

Bachelor of Social Work

Master of Social Work (preferred)

Job description

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” View more comments from our clients and their family members.

Pay Range Base Salary: $53,000.00-$66,000.00 (commensurate with experience)

We are seeking an experienced Social Worker to join us as Supervisor for Child and Family Program Services. Reporting to the Manager, Client Care & Operations – West, you will provide comprehensive mental health and case management for Mental Health Support for Families with Children Program funded by the Peel Connected Families: Parenting Support program. The Supervisor for Child and Family Program Services manages a caseload of 63 families. In this position, you will conduct initial home assessments, regular field visits to clients; revise and update client care plans; develop discharge plans; assess the performance of field staff; link clients to the appropriate community resources; respond to service inquiries and process referrals from potential clients and external sources; conduct intake screening and assessments by phone or through on-site visits, develop individualized client care plans; provide information, referral services and system navigation support; assign, schedule and monitor a team of Child and Family Support Workers and volunteers and respond to inquiries regarding VHA programs and services. The Supervisor will also participate in VHA services and quality initiatives and ensure all activities conducted within the policies, procedures and standards of confidentiality of VHA. #LI-CF1 #INVHACorp

Key Areas of Accountability:

• Receives inquiries for service and conducts initial visits with clients to determine eligibility and collaboratively establish care plan
• Schedules Child and Family Support Workers (CFSW) and supervises delivery of service to clients
• Matches, schedules and supervises CFSW volunteers
• Conducts Field Supervision on all clients receiving VHA services
• Provides team leadership including team problem solving for service plans, Child & Family Support Workers (CFSWs) scheduling, supervision and other operational needs, among other items
• Provides program support and administration, including documenting and inputting all client intakes, information relating to scheduling, client care plans, changes to service and all other documentation for Child and Family Support Workers (CFSW) among other items
• Supports service outreach and program promotion

Required Qualifications:

• Bachelor of Social Work (BSW) is required; Master of Social Work (MSW) is preferred
• Minimum of 3 years’ direct experience working with families with children facing mental health challenges
• Registered and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) preferred
• Demonstrated experience in family and mental health counselling, including crisis intervention and supportive counselling
• Proven group facilitation skills, including program delivery and psychoeducational groups
• Experience in client service coordination, case management, and staff supervision
• Experience working collaboratively with Child and Family Support Workers, Volunteers, and Social Work students
• Strong knowledge of community resources, social service systems, and best practices in family and mental health support
• Ability to work effectively in a multidisciplinary team environment
• Knowledge and experience with practical application of employment and health & safety legislation
• Knowledge of the city, and the various components of the Agency preferred
• Excellent interpersonal, communication and organizational skills
• Demonstrates excellent written and verbal communication skills to effectively engage with clients, families, and interdisciplinary teams
• Computer skills in word processing and data entry
• A valid Ontario Driver's license and use of a car on the job is required

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees
• Compensation for education and professional development
• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
• Mentorship and peer support
• Career development opportunities
• Employee and family assistance program
• Wellness resources
• Perks & discounts
• Staff & service provider events
• Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care. “VHA’s team is full of amazing people who are compassionate and committed to supporting one another and to making care better for our clients and families.” – Kathryn Nichol, President and CEO, VHA Home HealthCare (VHA)

At VHA, we offer you opportunities to advance your career with an industry-recognized leader in care that truly values its clients and its people. Visit our Careers website for more details. Internationally educated healthcare professionals have long been an important part of VHA’s workforce - hear from some of our staff and service providers about their experience. Since 1925, VHA Home HealthCare has lent a helping hand to people in the community. As a not-for-profit charitable organization, we support seniors, families, people with disabilities and those living with chronic or terminal illness to live as independently as possible. With close to 3,000 staff and service providers - including personal support workers, nurses, rehabilitation professionals, home support workers and office support staff - we provide services 24 hours a day, seven days a week to clients in their home and the community. At VHA, we’re passionate about the work we do, the impact we make, and about supporting our clients, communities, and each other.

As a VHA team member you’ll do more than provide services to clients; you’ll build strong, long-lasting bonds and real relationships with our clients and their families.

We offer high-quality, multilingual services in southern Ontario and our work environment focuses on supporting clients and staff through client-centered care, well-connected health care teams, and continual improvement. Our people are as diverse as the clients and communities we support and we value your unique talents. So, if you’re passionate about serving others and making a difference, you belong at VHA.

A Life-Changing Opportunity Providing better care to our clients and their families is what fuels us. And today we’re at the forefront. Through our community partnerships, innovation initiatives, and a focus on research and transformation, we are making an impact like never before. To support you and your goals, there are a range of full-time, part-time and casual positions at VHA with varying schedules to meet our clients’ needs and your own. We also try to give you an interesting mix of new and repeat clients so you can build relationships and enjoy variety. We know that our team members can provide their best care when their own needs are being met. Together, we are reimagining the future of health care. Reimagine your career with VHA. At VHA, we offer you opportunities to advance your career with an industry-recognized leader in care that truly values its clients and its people. We offer: The opportunity to join a leading charitable organization you can be proud of with over 95 years of experience providing high quality care. A stimulating, diverse, client and family-focused work environment with a variety of full-time and part time positions. We invest in our staff, offering continuous opportunities for learning, competitive compensation and paid orientation, a confidential and free Employee Assistance Program, and more. Eligible staff are also entitled to a pension plan and comprehensive benefits package. Best of all, we foster a supportive, and respectful team environment where we all thrive.