Supervisor

JD Sports / Livestock / Size?; Markham; On-site; CAD 60,000 - 80,000; Part time

Job summary

An established industry player in retail is seeking a Part-Time Supervisor for their Markham location. This role is perfect for someone passionate about customer service and retail management, eager to inspire a team and enhance the shopping experience. With a focus on collaboration and innovation, you will play a key role in motivating staff and implementing strategies to boost sales. The company offers a vibrant work environment with opportunities for personal and professional growth. If you thrive in a fast-paced setting and possess a keen eye for detail, this position could be your next great career move.

Qualifications

• 2+ years of retail management experience required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Assist in supervising staff while maintaining store standards.
• Handle customer complaints to ensure excellent service.

Skills

Retail Management Experience

Customer Service Skills

Time Management

Problem-Solving

Communication Skills

Multi-tasking

Openness to Feedback

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

CF Markville, 5000 Hwy 7 Unit 1230, Markham, ON L3R 4M9, Canada Req #697

Thursday, December 5, 2024

Department: Retail Stores Location: CF Markville, ON Workplace Type: On-site Job Type: Part- Time, Permanent

THE TEAM

JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.

THE ROLE

Our team is looking to fulfill the role of a Part- Time Supervisor at our CF Markville location. Looking for someone with a high sense of urgency, keen eye for detail and driven mentality. The ideal candidate would be part of the store’s Junior Management team, providing managerial support and helping maintain as well as improve the levels of customer service throughout your section. You will assist in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. Development opportunities within the junior management are vast as there is room to grow with the company in-store with leadership characteristics such as creativity, problem-solving, and adaptability.

Duties/Responsibilities:

• Collaborating with the junior management to attract, engage and motivate customers into making purchases in-store by using the latest visual techniques.
• Handling customer complaints and enquiries to provide excellent levels of customer service.
• Creating innovative strategies to capitalize on sales opportunities.
• Providing assistance with the maintenance of standards on the sales floor.
• Encouraging and fostering personal progression throughout the store.
• Managing associates within company guidelines, policies and procedures.
• Providing assistance with the induction and training of new starters.
• Having an understanding of the Mystery Shopper program.

Skills/Experience/Knowledge needed:

• 2+ years of retail management experience.
• Minimum of six months of retail management experience.
• Well-rounded knowledge of both in-house and global brands (Nike, Lacoste, Adidas, The NorthFace, etc.).
• Openness to feedback and willingness to develop.
• High sense of urgency and excellent time management skills.
• Ability to multi-task and problem solve.
• Strong verbal and written communication skills.
• IT skills - Microsoft Outlook, Word and Excel.