Key Account Manager - Aqua Technology (Remote) / Gestionnaire de comptes majeurs – Technologie [...]

Merck; Penticton; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in Animal Health is seeking a Key Account Manager for its Aqua Technology division. The role involves direct sales, relationship management, and technical support across Canada, focusing on innovations in fisheries and wildlife conservation. Ideal candidates will have a strong background in related fields and proven experience in account management.

Qualifications

• Minimum 2 years in fisheries conservation or related field.
• 2 years account management/sales experience required.
• Excellent interpersonal and communication skills.

Responsibilities

• Achieving revenue goals and managing expenses within budget.
• Communicating product information meaningfully to customers.
• Developing customer centric strategies and account plans.

Skills

Account Management

Customer Relationship Building

Data Analysis

Sales Strategy Development

Education

Bachelor's Degree in Animal Science, Marine Biology, Agribusiness, Conservation Fisheries, Aquaculture

Tools

Common fisheries research technology

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

The Key Account Manager – Aqua Technology (KAM) will provide sales and technical support to members and customers of our Company’s Animal Health Aqua Business Unit.

Location : Remotely based across Canada, with an ideal location being West Coast and / or East Coast.

Our Animal Health Aqua Business Unit has an important and growing biopharma and technology product portfolio. Products include the latest Passive Integrated Transponder tag technology, related monitoring equipment and services, pumps, graders, vaccines, and pharmaceutical products available for fisheries, wildlife conservation and the aquaculture industry. We integrate these products by focusing on in-house design and manufacturing and providing installation services and maintenance. The monitoring systems collect identification data at specific and strategic locations to provide researchers valuable animal intelligence for management decisions.

Reporting to the Associate Director – Business Unit Lead, the Key Account Manager– Aqua Technology will be a key member of the field sales team and plays a critical role in supporting our Company's customer centric business model and will work closely with others in the Conservation Team. The Key Account Manager– Aqua Technology position will work in Canada and will be primarily responsible for direct sales and relationship management with customers across Canada focused on technology solutions by selling our Company's Animal Health products while providing technology and services that support the customer’s strategies.

This position requires knowledge of the fish and wildlife conservation related fields and an understanding of our Company's Animal Health Aqua Canada Brand of products as well as a technical levelof competency utilizing common fisheries research technology and techniques.

The Key Account Manager– Aqua Technology will ideally be based British Columbia; however, the incumbent can be located on the East Coast. The incumbent will be responsible for key accounts such as government agencies, energy companies, university research centers, and fisheries enhancement hatcheries located throughout Canada.

Key responsibilities of the position include but are not limited to :

Achieving revenue goals and managing expenses within budget guidelines.

Communicating information about products and services in a way that's meaningful and relevant to each individual customer.

Primary point of contact for current and prospective customers.

Meeting with key personnel / decision makers to understand customer needs and identification of business opportunities.

Developing customer centric strategies to address needs, solutions, and potential offerings resulting in sales opportunities and account sales growth of our products, technology, and services.

Developing specific account plans for all key customers.

Working with sales leadership to develop and deliver relevant offerings that address desired customer needs.

Developing and maintaining an up-to-date knowledge of Our Company’s Animal Health Aqua product portfolio.

Articulating and communicating relevant customer, industry, product, market trends, and competitor landscape appropriately to the organization.

Providing sales, install and technical support for our Company's technology brands.

Providing PIT antenna system sales, installation, maintenance, and technical support.

Attending tradeshows, conferences, technical workshops and assist with marketing related tasks.

Bachelor's Degree (Animal Science, Marine Biology, Agribusiness, Conservation Fisheries, Aquaculture, or related field preferred).

Required Skills / Abilities :

A minimum of 2 years in a fisheries conservation or related field.

A minimum of 2 years of relevant account management / sales experience.

Excellent interpersonal, communication, and presentation skills.

Demonstrated motivation and focus on achieving measurable, tangible results.

Cross functional collaboration– ability to work across functions and levels to develop solutions.

Demonstrated ability to independently understand customers’ evolving needs and expectations.

Demonstrated ability to identify, develop and manage a diverse mix of accounts independently within Canada including complex accounts and to develop plans based on unique opportunities and customer needs.

Proficient computer skills including working knowledge of Outlook, Word, Excel, and PowerPoint.

Ability to work independently and as part of a team.

Ability to perform outdoor field-related labor in demanding conditions (10%).

Ability to lift 22 Kg.

60% travel required (travel within Canada, occasionally to the US).

Preferred Skills / Abilities :

Sales experience and / or experience with fisheries conservation.

Effective application of selling techniques and approaches, simultaneously managing multiple customer accounts at different stages of the sales process, articulating the value of aquatic technology products using approved resources.

Understanding fisheries and wildlife conservation and aquaculture sectors in Canada.

Previous experience with Passive Integrated Transponder Tagging & understanding of Passive Integrated Transponder Technology.

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description :

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status : Regular

Relocation : VISA Sponsorship :

Travel Requirements :

Flexible Work Arrangements :

Remote

Shift :

Valid Driving License :

Required Skills :

Account Management, Account Management, Adaptability, Animal Health Care, Animal Science, Aquaculture, Aquaculture Tanks, Business, Customer-Focused, Customer Relationship Building, Customer Value Management, Data Analysis, Fisheries, Fish Habitat, Lead Generation, Management Process, Marine Biology, Market Trends, Pharmaceutical Sales, Product Knowledge, Sales Forecasting, Sales Leadership, Sales Process, Sales Strategy Development, Social Collaboration {+ 4 more}

Preferred Skills :

Job Posting End Date :

06 / 10 / 2025

• A job posting is effective until 11 : 59 : 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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Key Account Manager • Penticton, Regional District of Okanagan-Similkameen, Canada